Hardworking individual bringing four years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers. With expertise delivering support services and resolving customer complaints. Trained in Microsoft Word, Outlook, and Excel and many more techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation . I am gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate different systems. Effective at operating with regulations and department guidelines to manage telephone calls, emails, letters and in-person requests for assistance. Customer Service Representative , Claims Representative , and also Financial Relationship Consultant bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
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