customer service representative resume example with 1+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Skills
Skill obtained:
Great attention to detail
Excellent people and customer service
Time-management
Ability to work in a fast-paced environment and remain calm while doing so
Good leadership
Sales expertise
Report preparation
Complaint resolution
Able to accept criticism
Good decision-making and problem-solving
Strong interpersonal and communication
Creative problem solving
Administrative support
Shipping procedures understanding
Receiving support
Multi-line phone talent
Order Fulfillment
Inbound and Outbound Calling
Verbal communication
Customer service
Attention to detail
Professionalism
Multi-tasking
Education
University of Texas, AntonioSan, Expected in 2019 ā āBA:Studies of Special, Social Justice and Educational Leadership - GPA:An interdisciplinary studies degree essentially gives you the chance to customize your ļ¬eld
of study. I decided to focus my ļ¬eld of study on Education Leadership, Social Justice and
Special Education. It draws knowledge from several other ļ¬elds like sociology,
anthropology, psychology, economics etc. It is about creating something by thinking across
boundaries.
Some of them take the form of personal communication or ācultureā barriers; others are
related to the tradition in academic institutions of organizing research and teaching
activities by discipline-based departments tradition that is commonly mirrored in funding
organizations, professional societies, and journals.
San Antonio Community College, Expected in 2015 ā āA.A:Special Education - GPA:A general program that focuses on the design and provision of teaching and other
educational services to children or adults with special learning needs or disabilities, and
that may prepare individuals to function as special education teachers. Includes instruction
in diagnosing learning disabilities, developing individual education plans, teaching and
supervising special education students, special education counseling, and applicable laws
and policies.
Work History
Amerihealth Caritas Health Plan - Customer Service Representative Bear, DE, 05/2022 - Current
Updated account information to maintain customer records.
Responded to customer requests for products, services, and company information.
Answered customer telephone calls promptly to avoid on-hold wait times.
Provided primary customer support to internal and external customers.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered constant flow of customer calls with minimal wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Handled customer inquiries and suggestions courteously and professionally.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Res-Care, Inc. - Business Service Representative Longmont, CO, 10/2021 - 04/2022
Assisted Customers with transactional history over the phone also helping instruct making wires via the phone
Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Provided over the phone tech support in a constantly changing market, managed billing accounts for customers
Experienced in phone support and a strong ability in computer systems and software
Provided technical support to clients over the phone and through emails
Assisted clients in setting up their service, troubleshooting network issues through phone or email support
Provided Technical support over the phone for iPhones, iPads, and iPods
Provided technical support over the phone to customers calling in with issues with their phone and/or internet
Ability to work unaccompanied and unsupervised for up to 12 hours per day.
Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Followed up with customers about resolved issues to maintain high standards of customer service.
Reached out to customers after completed sales to evaluate satisfaction and determine
immediate service requirements
Assisted customers with making the right selection as far as electronics for their homes
and businesses
Dusted, organized, and cleaned the display
Mediated staļ¬ disputes and handle customer complains
Thoroughly helped customer with complete satisfaction, to include, help loading and
unloading products into vehicle
Successfully achieved all sales goal quotas
Preformed ļ¬oor moves, merchandising and display maintenance
Developed personalized sales pitches
Established, developed and maintained business relationships with current customers and
prospective customers in the assigned territory/market segment to generate new business
for the organizationās products/services
Experienced in customer service with a strong command of sales
Optimistically planned and developed new methods that successfully improved sales
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