Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Hardworking Customer Service Representative with [Number] years of experience working with [Product or Service]. Trained in project and time management with extensive knowledge of [Area of expertise] and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Well-qualified [Job Title] proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Communicative Veterinary Receptionist skilled in payment processing, appointment scheduling and [Skill] skills. Experienced in working with all types of personalities and various animals. Animal-loving Veterinary Receptionist offering exemplary telephone and customer service skills. Hardworking employee known for remaining composed and confident in crisis situations. Trained in [Software] use with knowledge of [Area of expertise]. Multi-tasking Veterinary Receptionist known for being compassionate, professional and dependable. Skilled in customer service, record keeping and appointment scheduling. Pursuing a position where well-honed office skills will be appreciated. Compassionate individual with the poise to tackle multiple tasks in an office-centered environment. Offering dynamic telephone, interpersonal and data entry skills.

Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Education
Colorado Mountain College Glenwood Springs, CO Expected in 05/1991 Associate of Science : Veterinary Technology - GPA :
Work History
Ipg Photonics Corporation - Customer Service Representative
Cincinnati, OH, 10/2017 - Current

* Excellent personal

  • Fielded phone calls from pet owners, answered questions and taking messages for veterinarians.
  • Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
  • Entered data from pet records and office visits into computer system using Via softwear
  • Evaluated incoming patients to determine treatment needs and urgency of care.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Regularly exceeded daily sales and product add-on quotas.
  • Educated customers on promotions to enhance sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Scheduled annual checkup appointments, consultations and surgery visits for various animals, including dogs, cats and [Animal].
  • Maintained office and waiting room so common areas were clean and tidy at all times.
  • Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Improved timely payment of bills by developing flexible payment plans for patients.
J.F. Shea - Customer Service Representative
Irvine, CA, 10/2008 - 05/2017
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
  • Evaluated incoming patients to determine treatment needs and urgency of care.
  • Entered data from pet records and office visits into computer system using Cornerstone.
  • Processed new patients and updated client records with key information such as [Type] and [Type] using [Software].
  • Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
  • Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
  • Assisted [Job title] in performing basic exams and tests such as [Type] and [Type] for all species of patients.
  • Negotiated to collect balance in full.
  • Used skip tracing resources to locate debtors and updated information in company system.
  • Handled [Number] outbound and inbound calls daily with goal of collecting owed debt.
  • Resolved challenging situations with friendly but firm strategies.
  • Recorded all information regarding financial status of customers.
  • Processed payments and contracts on accounts.
  • Counseled debtors on payment options and arranged installment agreements.
City Of Sacramento - Receptionst
Sacramento, CA, 07/1996 - 05/2002
  • Performed bus driving duties while keeping student safety in mind to maintain good safety record.
  • Followed established routes with aid from maps and GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Maintained customer and vehicle records, working with both hard-copy service records and computerized data.
Snowmass Village Police Department - Senior Animal Control Officer
City, STATE, 05/1991 - 10/1996
  • Investigated and gathered information regarding animal-related complaints.
  • Attended to calls reporting of wild animal bites.
  • Responded to [Number] daily calls to enforce animal control regulations.
  • Captured domestic and wild animals.
  • Captured stray animals, provided housing and care of homeless animals and coordinated adoptions.
  • Developed team communications and information for [Type] meetings.
  • Worked with [Type] customers to understand needs and provide [Type] service.
  • Maintained excellent attendance record, consistently arriving to work on time.

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Resume Overview

School Attended

  • Colorado Mountain College

Job Titles Held:

  • Customer Service Representative
  • Customer Service Representative
  • Receptionst
  • Senior Animal Control Officer

Degrees

  • Associate of Science

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