Hardworking Customer Service Representative with [Number] years of experience working with [Product or Service]. Trained in project and time management with extensive knowledge of [Area of expertise] and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Well-qualified [Job Title] proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Communicative Veterinary Receptionist skilled in payment processing, appointment scheduling and [Skill] skills. Experienced in working with all types of personalities and various animals. Animal-loving Veterinary Receptionist offering exemplary telephone and customer service skills. Hardworking employee known for remaining composed and confident in crisis situations. Trained in [Software] use with knowledge of [Area of expertise]. Multi-tasking Veterinary Receptionist known for being compassionate, professional and dependable. Skilled in customer service, record keeping and appointment scheduling. Pursuing a position where well-honed office skills will be appreciated. Compassionate individual with the poise to tackle multiple tasks in an office-centered environment. Offering dynamic telephone, interpersonal and data entry skills.
- Guest services
- Inventory control procedures
- Merchandising expertise
- Loss prevention
- Cash register operations
- Product promotions
Cincinnati, OH, 10/2017 - Current
* Excellent personal
- Fielded phone calls from pet owners, answered questions and taking messages for veterinarians.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Entered data from pet records and office visits into computer system using Via softwear
- Evaluated incoming patients to determine treatment needs and urgency of care.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Regularly exceeded daily sales and product add-on quotas.
- Educated customers on promotions to enhance sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Scheduled annual checkup appointments, consultations and surgery visits for various animals, including dogs, cats and [Animal].
- Maintained office and waiting room so common areas were clean and tidy at all times.
- Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Improved timely payment of bills by developing flexible payment plans for patients.
Irvine, CA, 10/2008 - 05/2017
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Evaluated incoming patients to determine treatment needs and urgency of care.
- Entered data from pet records and office visits into computer system using Cornerstone.
- Processed new patients and updated client records with key information such as [Type] and [Type] using [Software].
- Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
- Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
- Assisted [Job title] in performing basic exams and tests such as [Type] and [Type] for all species of patients.
- Negotiated to collect balance in full.
- Used skip tracing resources to locate debtors and updated information in company system.
- Handled [Number] outbound and inbound calls daily with goal of collecting owed debt.
- Resolved challenging situations with friendly but firm strategies.
- Recorded all information regarding financial status of customers.
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
Sacramento, CA, 07/1996 - 05/2002
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Followed established routes with aid from maps and GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Maintained customer and vehicle records, working with both hard-copy service records and computerized data.
City, STATE, 05/1991 - 10/1996
- Investigated and gathered information regarding animal-related complaints.
- Attended to calls reporting of wild animal bites.
- Responded to [Number] daily calls to enforce animal control regulations.
- Captured domestic and wild animals.
- Captured stray animals, provided housing and care of homeless animals and coordinated adoptions.
- Developed team communications and information for [Type] meetings.
- Worked with [Type] customers to understand needs and provide [Type] service.
- Maintained excellent attendance record, consistently arriving to work on time.
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School Attended
- Colorado Mountain College
Job Titles Held:
- Customer Service Representative
- Customer Service Representative
- Receptionst
- Senior Animal Control Officer
Degrees
- Associate of Science
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