customer service representative resume example with 3+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Multi-talented, versatile young professional with two years' experience in highly-effective conflict resolution and persuasive communication techniques. Hardworking and reliable with excellent attention to detail. Adept at operating in fast-paced environments and maintaining calm in challenging situations. Driven to exceed expectations and maximize customer satisfaction. Offers expertise in
Merchandise knowledge and sale goal oriented . Excels at building customer loyalty and repeat business. Enthusiastic about supporting business success.
Driven professional with a background in sales, customer service, and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving

customer satisfaction. Seeking to leverage background and Holder, Sales Associate with a respected organization.

  • Report creation
  • Report generation
  • Credit card payment processing
  • Call center experience
  • High-energy attitude
  • System implementation
  • Transportation solution development
  • Office equipment proficiency
  • Microsoft Office expertise
  • Quality control
  • Store maintenance
  • Product organization
  • Data evaluation
  • Customer relations
  • Adaptive team player
  • Problem-solving abilities
Education and Training
Thomas Jefferson HIghschool Dallas ,Tx, Expected in 05/2017 High School Diploma : - GPA :
University Of North Texas At Dallas Dallas, TX Expected in 05/2022 Bachelor of Science : Criminal Justice - GPA :
J.F. Shea - Customer Service Representative
Rio Verde (North Scottsdale), Az, 12/2019 - Current
  • Operated cash register to accept various payments for selected merchandise and services.
  • Checked in vendors to verify deliveries with invoices.
  • Stocked convenience items to maintain product levels.
  • Handled customer complaints and concerns, escalating complex issues to direct supervisor for quick resolution.
  • Resolved issues with cash registers, card scanners and printers.
  • Counted product stock to maintain inventory records.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
  • Maintained personnel records, including applications, performance reports, payroll records and medical files.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Updated accounts with recent information and processed customer payments.
  • Escalated complex issues and set up appointments for further service.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Verified and logged deadlines in response to daily inquiries and requests.
  • Answered daily phone calls on multi-line phone system and transferred calls to appropriate .
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Coordinated shuttle services by communicating with drivers.
  • Oversaw maintenance, appearance and performance of company vehicles.
  • Answered telephones to assist customers and resolve issues.
  • Collected payment by processing credit card transactions.
  • Updated and maintained rental agreement files and documents.
  • Prepared and submitted reports to supervisor.
  • Delivered top quality customer service in professional manner while managing multiple tasks.
Hei Hotels & Resorts - Hostess
Kansas City, MO, 09/2018 - 10/2019
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Answered questions about food and order statuses for waiting customers.
  • Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Notified server after seating parties in section to facilitate prompt service.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
Eagle Fluid Power. - Front Desk Receptionist
Lee's Summit, MO, 08/2017 - 04/2018
  • Computed guest billings and posted charges to room accounts.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Placed brochures, magazines and business cards in waiting area, discarding outdated material and maintaining displays tidy and fully stocked.
  • Organized reception desk, placing all files, folders and other office supplies in designated spaces to facilitate effective work flow.
  • Greeted visitors, courteously welcoming to clinic and determining reason for visit, confirming appointment reservations and setting up walk-in appointments.
  • Took messages from clients via telephone, recording memos and delivering to appropriate physicians or other personnel.
  • Checked patients out, accepting payments, scheduling follow-up appointments, providing prescriptions and coordinating appointments with outside specialists.
  • Coordinated patient appointments, marking new appointments on calendar, canceling or rescheduling ay patient request and calling to confirm appointment times.
  • Advised patients on clinic holiday schedule and hours of operation and availability of individual physicians.
  • Created copies of insurance cards and other relevant documentation to complete patient files, entering relevant information into electronic database.
  • Answered phone calls, responding to basic questions regarding appointments and clinic operations and directing calls within clinic as appropriate.
  • Maintained company roster of regular patients, continually updating personal information and calling to suggest yearly physical examinations and recommend follow-up appointments.
  • Managed flow of patients visiting to schedule or attend appointments, assisting with check-in, updating nurses and physicians and calling patients to examination rooms.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
  • Updated group medical records and technical library to support smooth office operations.
Michael Kors - Retail Sales Third Key Holder
City, STATE, 08/2017 - 03/2018
  • Positively impacted product relevance through careful distribution, merchandising and display techniques.
  • Improved profitability by executing daily, weekly, and monthly floor plan changes.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Analyzed major target markets and developed merchandizing strategies meeting needs of each group.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
  • Oversaw daily staffing needs and handled scheduling for all employees of the store.
  • Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
  • Compiled inventory lists and worked with vendors for product pricing and special orders.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.

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Resume Overview

School Attended

  • Thomas Jefferson HIghschool
  • University Of North Texas At Dallas

Job Titles Held:

  • Customer Service Representative
  • Hostess
  • Front Desk Receptionist
  • Retail Sales Third Key Holder


  • High School Diploma
  • Bachelor of Science

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