customer service representative resume example with 6+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

I am a motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty. I have an excellent work ethic and strength in boosting company morale. I am a very efficient, accurate and detail-oriented person who takes initiative and has an innate drive to succeed. I am a great team player comfortable thriving in competitive, fast-paced environments. I enjoy learning and am always looking for ways to improve my skills.

  • Accurate and detailed
  • Multi-line phone proficiency
  • 45 WPM typing speed
  • Customer service-oriented
  • Flexible
  • Social media knowledge
  • Appointment setting
  • Microsoft Office
  • Strong Problem Solver
  • Trusted key holder
  • Quick learner
  • Dedicated Team Player
  • Multiple Tasks
  • In-Person Requests
  • Time Management Professional
  • Meticulous Attention To Detail
  • Outgoing Correspondence
  • Administrative Assistant
  • Receptionist Area
  • Greeting Visitors
  • Daily Office Operations
  • Incoming Mail
  • Professional Phone Etiquette
  • Training development aptitude
Work History
Patient Service Representative, 02/2021 to Current
Midwest Orthopaedic ConsultantsOrland Park, IL,
  • Took copayments and compiled daily financial records.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Compiled and reviewed medical charts.
  • Assisted patients in filling out check-in and payment paperwork.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Carried out day-day-day duties accurately and efficiently.
  • Developed and maintained courteous and effective working relationships.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Educated patients on medicine and at-home healthcare tools.
Food Service Worker, 10/2020 to 02/2021
State Of KentuckyHarned, KY,
  • Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
  • Accommodated patrons with allergies and dietary restrictions by adjusting preparation methods or ingredients and confirming accuracy of plates.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Strategically plated hot meals and salads in aesthetically pleasing arrangements.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Customer Service Representative, 08/2019 to 09/2020
J.F. SheaGroveland, FL,
  • Answered constant flow of customer calls with up to 4 calls in queue per minute
  • Described rentals to customers, thoroughly explaining details and care of merchandise
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
  • Responded to customer requests for products, services and company information
  • Addressed guest complaints and resolved issues to promote satisfaction
  • Processed customer orders and accurately entered into order system
  • Provided assistance to customers requiring help by carrying-out and loading purchases
  • Completed sales transactions, including all accepted forms of payment
  • Received deliveries, unpacked boxes, checked off items in system and stored products in stockroom
  • Responded quickly to customer inquiries, answering questions and offering insight into products
  • Managed multiple tasks in high-volume environment
  • Ordered and kept inventory of parts and sale items
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
  • Built strong relationships with customers through positive attitude and attentive response
  • Loaded, unload and moved material to and from storage and production areas
Assistant Store Manager, 06/2017 to 08/2019
Dodge'sClarksville, AR,
  • Answered customer questions regarding store merchandise, department information and pricing
  • Completed stock orders and managed inventory levels
  • Loaded and unloaded merchandise using a ladder and pallet jack
  • Partnered with sales representatives and managers to coordinate delivery and merchandising schedule
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request
  • Assisted customers with food selection, inquiries and order customization requests
  • Developed reputation as an efficient service provider with high levels of accuracy
  • Scored in top 10% of employees in successful resolution of issues
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
  • Maintained cleanliness and presentation of stock room and production floor
  • Built long-term customer relationships and advised customers on purchases and promotions
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
  • Organized store merchandise racks by size, style and color to promote visually appealing environment
  • Routinely answered customer questions regarding merchandise and pricing
  • Operated a POS system to itemize and complete an average of Number customer purchases
  • Asked open-ended questions to assess customer needs
  • Replenished supplies, bags and other materials at each cash wrap
  • Folded and arranged garments in attractive displays
  • Recommended alternative items if product was out of stock
  • Accomplished consistent sales targets for each shift
  • Completed administrative work such as scheduling, bank deposit and sales reports
  • Monitored workflow and customer needs and assigned employees accordingly
  • Assisted management with drafting sales reports, coordinating staff schedules and managing opening and closing procedures
  • Handled all customer relations issues in a gracious manner and in accordance with company policies
  • Answered customer telephone calls promptly and in an appropriate manner
  • Engaged with customers in a sincere and friendly manner
  • Welcomed customers into the store and helped them locate items
  • Priced merchandise, stocked shelves and took inventory of supplies
  • Determined customer needs by asking relevant questions and listening actively to the responses
  • Verified that all customers received receipts for their purchases
  • Mentor new sales associates to contribute to the store's positive culture
Front Desk Administrator, 12/2014 to 05/2018
Perfect 10Coppell, TX,
  • Answered and manage or quickly redirect incoming and outgoing calls while recording accurate messages
  • Professional Phone Etiquette
  • Managed office supplies, vendors, organization and upkeep
  • Greeted numerous visitors, including VIPs, vendors and interview candidates
  • Coordinated office meetings, including schedules and information preparation and distribution
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events
  • Opened and properly distributed incoming mail
  • Maintained a clean reception area, including lounge and associated areas
  • Helped distribute employee notices and mail around the office
  • Screened all visitors and directed them to the correct employee or office
  • Directed guests and routed deliveries and courier services
  • Assisted with event planning, including associated travel and logistical arrangements
  • Served as corporate liaison between the finance, IT and marketing departments
  • Microsoft Office Proficiency
  • Customer Service
  • Strong Problem Solver
  • Excellent Customer Service
  • Multiple Tasks
  • Time Management Professional
  • Meticulous Attention To Detail
  • Strong Attention
  • Administrative Assistant
  • Team Player
  • Receptionist Area
  • Excellent Communication Skills
  • Greeting Visitors
  • Daily Office Operations
  • Incoming Mail
GED: , Expected in 2009 to Monroe County Adult Education - Bloomington, IN

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Resume Overview

School Attended

  • Monroe County Adult Education

Job Titles Held:

  • Patient Service Representative
  • Food Service Worker
  • Customer Service Representative
  • Assistant Store Manager
  • Front Desk Administrator


  • GED

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