customer service representative resume example with 2+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Intelligent customer service agent with outstanding retail expertise. Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities. Personable Member Service Representative offering 5years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Conscientious employee with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Retail professional with extensive knowledge of fashion industry, including current trends. Enjoys helping customers find stylish and affordable clothing and accessories. Goal-oriented worker with outstanding knowledge of organization and product issues. Proven history of increasing productivity and customer satisfaction with great phone skills and talents. Committed to best-in-class customer service and maintaining professionalism. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate systems. Effective at operating within at home regulations and customer service department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.

  • Upselling Products and Services
  • Responding to Difficult Customers
  • POS Systems and Ordering Platforms
  • Verbal and Written Communication
  • Customer Account Management
  • Creative Problem Solving
  • Multitasking and Prioritization
  • De-escalation Techniques
  • Understanding Customer Needs
  • Data Entry and Maintenance
  • Efficient and Detail-Oriented
  • CRM Software
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Order and Refund Processing
  • Building Customer Trust and Loyalty
  • Issue and Complaint Resolution
  • Customer Data Confidentiality
  • Customer Retention Strategies
  • Inter-Department Collaboration
  • Excellent Attention to Detail
  • Strong Analytical and Problem Solving Skills
  • NetSuite ERP
  • Time Management
  • Multi-Line Phone Systems
  • Computer Proficiency
  • Team-Oriented and Cooperative
  • Document and Records Management
  • Merchandise Orders and Exchanges
  • Proficiency in Microsoft Office and G Suite
  • Establishing and Maintaining Customer Relationships
  • Promoting Brand and Company Identity
  • Inbound and Outbound Calling
  • First-Tier Technical Support
  • Business Development
  • Microsoft Exchange
  • Sales Report Generation
  • Complex Product Knowledge
  • Membership Inquiries and Renewals
  • Microsoft Office Suite
  • Regulatory Compliance
  • Raiser's Edge
  • Billing Adjustments and Refunds
  • Cultural Awareness and Sensitivity
  • Salesforce CRM
  • Sales Quota Achievement
  • Oracle EnterpriseOne
  • Invoice Preparation and Processing
  • Call Volume and Quality Metrics
  • Patient and Empathetic
  • LiveChat Messaging
  • Proactive Self-Starter
  • Inventory Management
  • Database Management
  • Refunds and Returns Management
  • Administrative and Office Support
Work History
12/2020 to 06/2021
Customer Service Representative J.F. Shea Dana Point, CA,
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided information regarding charge accounts and loyalty programs.
  • Responded to customer requests for products, services and company information.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Regularly exceeded daily sales and product add-on quotas.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Answered constant flow of customer calls with minimal wait times.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
12/2019 to 10/2020
Teacher Swedishamerican Rochelle, IL,
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Planned and implemented integrated lessons to meet national standards.
  • Directed after-school tutoring and mentoring program serving elementary school students.
  • Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
  • Designed dynamic lesson plans based on student interests to increase overall student GPA.
  • Supported student teachers by mentoring on classroom management, lesson planning and activity organization.
  • Promoted physical, mental and social development using classroom games and activities.
  • Collaborated with faculty to develop after-school tutoring program for struggling students.
  • Graded and evaluated student assignments, papers and course work.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Developed and implemented lesson plans that addressed general students as well as those with individualized 504 plans as part of integrated classroom.
  • Instructed students in core educational principles, concepts and in-depth subject matter.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Enhanced student knowledge of technology by integrating various web-based applications for research and assignments.
  • Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
  • Implemented and encouraged debate-style classroom environment to increase student engagement and promote critical thinking.
  • Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
  • Fostered team collaboration between students through group projects.
  • Devised and implemented strategies to create and maintain cohesive school community within virtual classroom setting.
  • Supervised learning groups of students in classroom stations.
  • Attended and facilitated IEP meetings for students and families.
  • Incorporated multiple types of teaching strategies into classroom.
  • Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
  • Maintained system required passing rate for years.
  • Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
  • Completed daily reports, meal count sheets and attendance logs.
  • Developed fundraisers and completed grant documentation to raise money for district.
  • Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Allowed for ample outdoor recreation time to support physical development.
  • Made nutritious breakfasts, lunches, dinners and snacks for children.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Continually kept abreast of toy and child-related recalls and safety warnings.
  • Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Promoted sensory development by providing access to different textures.
  • Implemented curriculum to enhance classes with learning-focused activities.
  • Assessed babies and toddlers against established early childhood developmental milestones, preparing regular progress reports for each child.
  • Instructed children in health and personal habits, such as eating, resting and toileting.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Monitored students' academic, social and emotional progress and recorded in individual files.
  • Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
10/2018 to 08/2019
Fuel Center Clerk Fiesta Mart Missouri City, TX,
  • Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
  • Maintained clean and orderly work station.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Assisted customers with operating fuel pumps, explaining proper fueling techniques.
  • Facilitated sales of services and goods.
  • Collected gas and amenity payments based on customer orders.
  • Pumped gas for guests and took payments.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Maintained inventory of all saleable items.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal.
  • Coordinated between billing department and customers to resolve problems.
  • Responded to all customer inquiries thoroughly and professionally.
  • Shared best practices for sales and customer service with other team members to help improve store's efficiency.
  • Removed safety hazards, soiled items and trash from customer areas.
  • Determined customer needs by asking relevant questions and listening actively to responses.
  • Educated customers about brand to incite excitement about company's mission and values.
  • Worked with [type] customers to understand needs and provide excellent service.
10/2017 to 05/2018
Crew Member Sonic Drive-In Gulf Breeze, FL,
  • Assisted other team members to achieve goals.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Became familiar with products to answer questions and make suggestions.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Worked well with teammates and accepted coaching from management team.
  • Adhered to company safety standards, Coast Guard rules, and at-sea rescue procedures.
  • Worked front counter, drive-thru and other areas as needed.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Supported great dining and meal experiences for guests.
  • Collaborated with team members to complete orders.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Completed frozen drinks and desserts for customers, including milkshakes and ice cream.
  • Prepared salads, soups and sandwiches for customers.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Improved operations through consistent hard work and dedication.
  • Resolved problems, improved operations and provided exceptional service.
  • Worked with customers to understand needs and provide excellent service.
Expected in 01/2024 to to
Associate of Science: Early Childhood Education
Columbus State Community College - Columbus, OH
Expected in 05/2018 to to
High School Diploma:
Licking Heights High School - Pataskala, OH

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Resume Overview

School Attended

  • Columbus State Community College
  • Licking Heights High School

Job Titles Held:

  • Customer Service Representative
  • Teacher
  • Fuel Center Clerk
  • Crew Member


  • Associate of Science
  • High School Diploma

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