customer service representative resume example with 4+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience within an industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Motivated Nursing assistant of four years which thrives in fast-paced environments. Works independently, with minimal supervision, and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,

  • Efficient and Detail-Oriented
  • Multitasking and Prioritization
  • Verbal and Written Communication
  • Upbeat and Positive Personality
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure
  • Team-Oriented and Cooperative
  • Strong Analytical and Problem Solving Skills
  • Patient and Empathetic
  • Document and Records Management
  • Time Management
Southeast Community College Lincoln, NE Expected in Bachelor of Science : Nursing - GPA :
Bishop Neumann High School Wahoo, NE, Expected in 05/2018 High School Diploma : - GPA :
  • CNA - Certified Nurse Assistant
  • CMA - Certified Medication Aide
  • Phlebotomy Training - Current
Work History
John Crane Inc - Customer Service Representative
Chicago, IL, 10/2020 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed payments and returns with accuracy and efficiency.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
  • Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
Alpine Healthcare Management Llc - Certified Medication Aide
Asheboro, NC, 01/2021 - 10/2021
  • Unpacked, sorted, counted and labeled all incoming medications to keep optimum inventory levels.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Took patient vital signs, height and weight measurements and monitored glucose and patient wellbeing.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Reviewed patient progress to document effects of any prescribed medication.
  • Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
  • Administered prescribed drugs to high-volume patient caseload.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Administered psychotropic medications and anxiety education to patients to provide mental health care.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Explained treatment procedures, medications and diets to inform patient and patient's family of care and progress.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Monitored and reported changes in residents' condition and status.
  • Secured medication, replaced stock and maintained medication room upkeep as well as pharmaceutical equipment.
  • Maintained medical records by updating information and communicating with licensed nurse.
  • Assisted with medication charting following direction of nursing staff.
  • Administered medications to patients and remained vigilant for negative side effects.
Aveanna Healthcare - Certified Nursing Assistant
Orange, TX, 08/2018 - 01/2020
  • Maintained patient stability by checking vital signs and weight.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Monitored patients' status and reported any identified abnormalities or changes to nursing personnel.
  • Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
  • Assisted nurses by taking patient blood pressure, measuring heartbeat and recording vital signs in physical examinations.
  • Provided patients with personal hygiene assistance by giving bedpans, baths, backrubs and assisting with travel to bathroom.
  • Kept accurate records of patients' care, condition and progress.
  • Worked alongside experienced nursing professionals to learn new procedures.
  • Assisted patients with mobility issues in areas such as beds, wheelchair usage and automobile travel.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
  • Provided prompt and accurate services such as CPR and first aid during emergencies.
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
  • Documented all care actions by completing records and logs in medical software system.
  • Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
  • Promoted patient socialization, self-care and development by recognizing and using patient strengths to motivate patient.
  • Delivered compassionate care and clear communication in handling issues of death and dying.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide entertainment.
  • Corresponded with appropriate doctors to report any changes occurring in patients' health.
Sonic Drive-In - Crew Member
Myrtle Beach, SC, 09/2016 - 06/2018
  • Worked well with teammates and accepted coaching from management team.
  • Calculated totals, processed payments and issued receipts.
  • Became familiar with products to answer questions and make suggestions.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Collaborated with team members to complete tasks and obstacles.

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Resume Overview

School Attended

  • Southeast Community College
  • Bishop Neumann High School

Job Titles Held:

  • Customer Service Representative
  • Certified Medication Aide
  • Certified Nursing Assistant
  • Crew Member


  • Bachelor of Science
  • High School Diploma

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