customer service representative resume example with 12+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Career Overview
Dedicated Customer Service Representative who is motivated to maintain customer satisfaction and contribute to company success. Determined to secure a position in the biotechnology/health industry that utilizes my education background, as well as maximizing my experiences in a challenging environment.
Core Strengths
Client Service
Committed to Work
Extremely Motivated
Very Reliable
Well Organized
Results Oriented
Creative Thinking
Empowers Others/Adaptable
Accomplishments
Customer Service:
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Assistance:
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Database Maintenance:
Assisted in the managing of the company database and verified, edited and modified members’ information.
Awarded ViaCord From PerkinElmer's, "2014 - Rookie of the Year":
Worked effectively as a team member and achieved award in four months of starting position.
Work Experience
08/2014 to Current
Customer Service RepresentativeJohn Crane Inc – Baton Rouge, LA,
Processed an average of 50 transactions each day in a timely manner (delivery calls, questions, follow-ups, sibling connection inquiries/enrollments).
Answered customers’ questions and addressed problems and complaints in person and via phone.
Helped customers select products that best fit their personal needs.
Educated customers on product and service offerings.Offered exceptional customer service to differentiate and promote the company brand.
Built and maintained effective relationships with peers and upper management.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
04/2008 to 2014
Head Pharmacy TechnicianCleveland Clinic – Warrensville Heights, OH,
Processed an average of 100 transactions each day in a timely manner.
Answered customers’ questions and addressed problems and complaints in person and via phone.
Provided friendly customer service at prescription drop-off and pick-up counters.
Strictly maintained customer and patient confidentiality.
Communicated directly with doctors' offices via telephone, fax and email.
Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.
Accurately recorded compounded products and prepared appropriate labels.
Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders.
Kept the showroom clean and maintained neat, orderly product displays.
Opened and closed the store, which included counting cash drawers and making bank deposits.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Offered direction and gave constructive feedback to motivate team members.
Built and maintained effective relationships with peers and upper management.
11/2011 to 2014
Receptionist/Referral SpecialistLe And Chang Family Urgent Care – City, STATE,
Answered patients’ questions and addressed problems and complaints in person and via phone.
Maintained scheduling and appointments for patients.
Kept clinic organized and neat.
Scanned, organized, and maintained all office documents.
Assisted physicians in office, team members, and medical professionals outside of office.
11/2010 to 04/2011
Inpatient Pharmacy TechnicianSaint Vincent Hospital – City, STATE,
Entered new patient profiles and prescriptions into medication input software system.
Communicated directly with doctors' offices via telephone, fax and email.
Dispensed and delivered patient medications to patients throughout the hospital.
Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.
Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.
Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.
Maintained proper compliance logs, including for refrigerator temperatures and IV hood maintenance.
Verified patient data and billing information.
Verified accuracy and completeness of information on prescription and refill requests.
Promptly referred all doctors’ calls and customers’ medical questions to the pharmacist on duty.
Labeled all products appropriately, including cautionary and auxiliary labels.
Communicated with all customers and staff in a pleasant and professional manner.
Educational Background
Expected in 2011 to to
Associate of Arts: Liberal Arts Associates Quinsigamond Community College - West Boylston Worcester, MA GPA:
Coursework in general studies, english, math, psychology, sociology, and business.
Expected in 2014 to to
Bachelor of Science: Biotechnology Worcester State University - Worcester, MA GPA:
Coursework and Laboratory in Biotechnology, Biology, Microbiology, Introduction to Cellular and Molecular Biology, Chemistry, Organic Chemistry, Chemistry Analysis, Tissue Culture, Genetics and Physics.
Laboratory Education/Skills: Lab safety, maintain proper documentation of lab protocols and experiments via the use of laboratory notebooks, follow SOP, tissue culture, pipetting, aseptic technique and cell culture, extract and analyze DNA and proteins from cells, make microbiological media, use of the microscope, determine pH of solutions, PCR, DNA sequencing, DNA typing, Southern blots, ELISA and Western blots.
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