LiveCareer-Resume

customer service representative resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Upbeat and Positive Personality
  • Understanding Customer Needs
  • Order and Refund Processing
  • Calm and Professional Under Pressure
  • Customer Data Confidentiality
  • Efficient and Detail-Oriented
  • Building Customer Trust and Loyalty
  • Multitasking and Prioritization
  • Creative Problem Solving
  • De-escalation Techniques
  • Verbal and Written Communication
  • Issue and Complaint Resolution
  • Responding to Difficult Customers
  • Computer Proficiency
  • Proactive Self-Starter
  • Patient and Empathetic
  • Time Management
  • Microsoft Office Suite
  • Inbound and Outbound Calling
  • Team-Oriented and Cooperative
  • Excellent Attention to Detail
Work History
Customer Service Representative, 06/2021 to 02/2022
Avnet, Inc.San Diego, CA,


  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Promptly responded to inquiries and requests from prospective customers.
  • Handled over 30 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Recorded actions taken, issues resolved and information to effectively manage customer accounts.
Customer Service Representative, 06/2020 to 05/2021
Avnet, Inc.South Jordan, UT,


  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Answered average of 30-50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Communicated professionally with colleagues, freelancers and clients.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Effective liaison between customers and internal departments.
  • Handled over 30 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Followed up with customers about resolved issues and completed actions to maintain high standards of customer service.
  • Recorded actions taken, issues resolved and information to effectively manage customer accounts.
  • Assessed caller accounts to determine benefits, identify service needs and resolve issues.
Telephone Survey Interviewer, 06/2020 to 10/2020
Mccomb Nursing And Rehabilitation Center, LlcMccomb, MS,
  • Conducting political surveys over the phone
  • Accurately and efficiently input answers of candidates
  • Read scripts verbatim following company procedures
  • Followed scripted questionnaires verbatim to collect research data.
  • Elicited comments from individuals surveyed and accurately recorded comments.
  • Explained survey objectives and procedures to interviewees.
  • Convinced unwilling individuals by using logical, persuasive rebuttals.
  • Reviewed collected data obtained from interviews for completeness and accuracy.
  • Conducted interviews with participants to assess eligibility.
  • Obtained updated contact information from all subjects and verified data for accuracy.
  • Explained questions in better detail for interviewees to allow truthful answers.
  • Delivered information from script regarding surveys for on-demand phone project assignment.
Housekeeping/Laundry, 06/2012 to 12/2020
Holiday InnCity, STATE,
  • Maintain cleanliness of hotel/guest rooms daily
  • Laundry Duties
  • Completed tasks requested by the supervisor daily
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Kept building entryway glass clean and polished for professional presentation.
  • Responded to requests from patrons for linens and toiletries.
  • Provided laundering services for guests by washing, drying and hanging laundry.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Delivered and retrieved items on loan to guests such as ironing boards, cots and irons.
Education
High School Diploma: , Expected in 06/2007 to Woodrow Wilson High School - Youngstown, OH,
GPA:

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Resume Overview

School Attended

  • Woodrow Wilson High School

Job Titles Held:

  • Customer Service Representative
  • Customer Service Representative
  • Telephone Survey Interviewer
  • Housekeeping/Laundry

Degrees

  • High School Diploma

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