customer service representative resume example with 13+ years of experience
- 609 Johnson Ave.49204TulsaOK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
- :
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.
Friendly and efficient [Job Title] devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding [Industry] standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
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Jet Aviation Us – Van Nuys, CA
- Provided Mercedes Benz customers with great quality of service and knowledge of their vehicles
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Made outbound calls to obtain account information.
- Explained benefits, features and recommendations to maximize client retention.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Mentored new employees on procedures and policies to maximize team performance.
Schulte Hospitality Group – Vancouver, WA
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Welcomed large volume of guests and improved overall customer service.
- Arranged special accommodations for guests to enhance visitor experiences.
- Maintained knowledge of local activities and events to educate guests on options.
- Identified issues and established facts to produce practical decisions and solutions for guests.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Organized and cleaned lobby and reception areas, fostering strong visual presentation.
- Greeted walk-in and phone guests, determining interests and needs.
Michaels Stores – Las Vegas, NV
- Stocked, arranged and organized merchandise during late shift in store that stayed open overnight.
- Cleaned and straightened warehouse, store aisles and shelves for ease of product accessibility, safety and loss prevention.
- Identified stock needs, replaced outdated stock and assembled products.
- Assisted customers upon request in finding products or checked in warehouse for unstocked items.
- Received, unloaded and documented incoming stock in warehouse and staged merchandise for easy retrievability.
- Priced and labeled new merchandise, verified products contained price tags and adhered sale labels in correct places.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Picked up boxes and related trash from sales floor.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
- Used proper case cutting techniques to cut and sort stock loads.
- Checked shelves in department to determine replenishment needs.
- Identified and quickly handled spill clean-up.
Edison Career And Technology High School - Rochester, NY
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Resume Overview
School Attended
- Edison Career And Technology High School
Job Titles Held:
- Customer Service Representative
- Guest Service Representative
- Overnight Stock Associate
Degrees
- High School Diploma
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