LiveCareer-Resume

customer service representative resume example with 5+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Bilingual Customer Service Representative with proven ability to quickly and effectively resolve complaints and issues. Well-trained and composed in busy call center settings.

Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in solutions.

Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Credit card payment processing
  • Report creation
  • In-store support
  • Data evaluation
  • Customer relations
  • Retail sales customer service
  • Business development understanding
  • Inbound and outbound calling
  • Shipping and receiving understanding
  • Adaptive team player
  • High-energy attitude
Experience
Customer Service Representative, 08/2019 to Current
Johnson BrothersNew Bern, NC,
  • Assessed customer needs and upsold products and services to sales.
  • Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
  • Interviewed customers regarding issues and reported feedback to management team.
  • Documented conversations with customers to track requests, problems and solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Worked to develop customer service improvement initiatives.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Trained 4 new employees in procedures and policies in order to maximize team performance.
  • Translated services for customers to a team to serve Spanish speaking customer needs.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Resolved issues with cash registers, card scanners and printers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Receptionist, 09/2017 to 03/2019
National Lutheran Communities & ServicesBaltimore, MD,
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Managed incoming calls.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Maintained all financial records to verify timely clearance of all credit and debit activities.
  • Processed payments and updated accounts to reflect balance changes.
  • Scheduled and confirmed appointments.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Coordinated and communicated with clients daily to gather pertinent information.
  • Sorted incoming mail and directed to correct personnel each day.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Responded to customer concerns and issues.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Entered data in software to keep records.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Dillards , 10/2015 to 08/2017
Store Cashier (auditor)City, STATE,
  • Improved customer satisfaction by finding creative solutions to problems.
  • Performed site evaluations, customer surveys and team audits.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Answered [Number] calls per [Timeframe] to answer customer questions.
  • Improved operations by working with team members and customers to find workable solutions.
  • Recognized by management for providing exceptional customer service.
  • Audited payment and receipt documentation to verify compliance regulations.
  • Wrote reports, authored papers and organized supporting documentation.
  • Performed audits of operational and financial areas to check compliance.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Resolved issues with cash registers, card scanners and printers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
Education and Training
High School Diploma: , Expected in 06/2014 to New Beginning Christian Academy - Fort Worth, Texas
GPA:

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Resume Overview

School Attended

  • New Beginning Christian Academy

Job Titles Held:

  • Customer Service Representative
  • Receptionist
  • Dillards

Degrees

  • High School Diploma

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