customer service representative resume example with 11+ years of experience
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with paired with outstanding active listening and multitasking abilities.
Flexible Customer Service Representative offering several years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Hardworking accustomed to fast-paced call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in standards and best practices.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
- Report creation
- Credit card payment processing
- Report generation
- Senior leadership support
- Data evaluation
- Route management
- Adaptive team player
- Conflict mediation
- Quality control
- System implementation
- Technologically savvy
- Sales expertise
- Store maintenance
- Product organization
- High-energy attitude
- Clerical support
- In-store support
- Business development understanding
- Inbound and Outbound Calling
- Microsoft Office expertise
- Problem-solving abilities
- Courteous demeanor
- Customer relations
- Office equipment proficiency
Omaha, NE, 03/2014 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings. Post payments and set up accounts. Give adjustments on high water usage. Disconnect customers for non payment. Accurately calculate customer usage and bills.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Developed strong customer relationships to encourage repeat business.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Made outbound calls to obtain account information.
- Explained benefits, features and recommendations to maximize client retention.
- Set up and activated customer accounts.
- Improved customer service wait times to mitigate complaints.
- Organized client contracts, records and reports to strengthen traceability.
- Exceeded company productivity standards on consistent basis.
Portland, OR, 02/2012 - 11/2019
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Promoted brand and marketing campaigns to create interest with customer.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Followed policies and procedures to meet or exceed established performance requirements.
- Trained new hires on products and services, best practices and protocols to reduce process gaps. Printed money orders,bank deposits and lottery.
City, STATE, 01/2010 - 03/2011
- Stored copies of completed returns and related documents according to company procedures and business regulations.
- Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight.
- Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
- Finalized and processed paperwork with local, state and federal government authorities.
- Responded to state and federal tax notices by preparing written responses or tax return amendments.
- Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
- Analyzed information and assessed liabilities and deductions according to relevant tax code.
- Produced US and state income, gift tax and estate tax returns for individuals.
- Prepared estimated and deferred tax calculations on monthly basis to forecast cash flows.
- Implemented tax reduction strategies to analyze and minimize tax liabilities.
- Produced numerous tax returns weekly to boost firms' filing process.
- Probed tax situations from different angles to apply maximum tax benefits or resolve tax debts.
- Represented clients under audit before IRS to prove compliance with federal tax laws.
- Analyzed unaudited financial statements to determine adjustments for accurate tax treatment.
- Communicated with federal and state tax agencies to obtain best resolution for clients.
- Advised clients to comply with IRS regulations and meet state and federal tax obligations.
- Collected detailed information and required paperwork from clients to complete tax returns.
- Helped clients integrate new tax software with accounting software.
- Applied federal and state government regulations to prepare accurate and compliant tax returns for clients.
- Reduced errors associated with missed tax benefits by completing comprehensive reviews of internal tax preparation documents.
By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy
Your data is safe with us
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
Resume Overview
School Attended
- Marlboro County High School
Job Titles Held:
- Customer Service Representative
- Customer Service Associate
- Professional Tax Preparer
Degrees
- High School Diploma
By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy