Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Proactive with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Goal-oriented worker with outstanding knowledge of organization and Type product issues. Proven history of increasing productivity and customer satisfaction with great phone skills and talents. Committed to best-in-class customer service and maintaining professionalism.
Retail professional with extensive knowledge of fashion industry and current trends. Enjoys helping customers find stylish and affordable clothing and accessories.
Friendly with 10 years of dedicated customer service experience. Dedicated to exceeding service goals through effective communication skills and abilities. Expert in Software with training in Area of expertise services.
Skills
Upselling Products and Services
Customer Data Confidentiality
Calm and Professional Under Pressure
Building Customer Trust and Loyalty
Understanding Customer Needs
Needs Assessment
Upbeat and Positive Personality
Courteous with Strong Service Mindset
Data Entry and Maintenance
Issue and Complaint Resolution
Efficient and Detail-Oriented
Responding to Difficult Customers
Order and Refund Processing
Microsoft Dynamics GP
Call Transfers
Auto Dialers
Microsoft Dynamics
Customer Service and Assistance
Microsoft Windows
Adobe Systems Adobe Photoshop
Handheld Computer Device Software
Strong Analytical and Problem-Solving Skills
Microsoft SharePoint
Intuit QuickBooks
Teller Transactions
Telephone Management
ADP Workforce Now
Social Perceptiveness
Microsoft Access
Electronic Information Systems
Microsoft Excel
Customer Inquiry Response
Credit Card Payment Processing
Answering Customer Questions
Microsoft Office
Time Management
PCI (Payment Card Industry)
Information Inputting
Cash Register Operations
Document Conversion
Microsoft Outlook
Microsoft Exchange
Inbound and Outbound Calling
Consulting Supervisors
Sales and Upselling
LinkedIn
Service-Orientation
Speaking
Instructing
Monitoring
Facebook
Persuasion
Livechat Messaging
Medical Procedure Coding Software
Educational Opportunities
Adobe Systems Adobe Acrobat
Cultural Sensitivity
Google Drive
Reading Comprehension
Active Listening
Report Preparation
Microsoft Internet Explorer
Adobe Systems Adobe Flash
Merchandise Arrangements
Customer Retention Strategies
Call Documentation
Customer Account Management
Work History
02/2020 to 09/2022
Customer Service RepresentativeLand O' Lakes – Nashua, NH,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Provided primary customer support to internal and external customers.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Provided information regarding charge accounts and loyalty programs.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Communicated with vendors regarding backorder availability, future inventory and special orders.
03/2019 to 12/2020
Auto SalesmanDothan Auto Sales – City, STATE,
Negotiated purchase prices and explained sales, warranty and optional products.
Answered telephone and email inquiries from potential customers.
Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Responded to customer enquiries via telephone and email.
Met customers on lot and in showroom to discuss available vehicles and options.
Completed registration paperwork and sales documentation.
Prepared purchased vehicles and completed final delivery checks.
Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
Outlined sales, warranty and service procedures.
Maintained compliance with all service, quality, and regulatory standards.
Located desired vehicles at auctions and other dealerships.
Attended auctions to sell undesirable vehicles and purchase needed makes and models.
07/2019 to 07/2020
Behavioral Health Office ReceptionistAlabama Clinics – City, STATE,
Managed multi-line phone system and pleasantly greeted patients.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Checked patient insurance, demographic and health history to keep information current.
Helped patients complete necessary medical forms and documentation.
Adhered to strict HIPAA guidelines to protect patient privacy.
Organized paperwork such as charts and reports for office and patient needs.
Maintained current and accurate medical records for patients.
Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
Supported office staff and operational requirements with administrative tasks.
Enhanced office productivity by handling high volume of callers per day.
Completed patient referrals to other medical specialists.
Responded to correspondence from insurance companies to verify patient's coverage.
Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Referred and screened patients to make best use of resources, triage staff and serve community members.
Completed and filed financial documentation for accounting purposes.
Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
Education
Expected in 05/2022 to to
Associate Of Applied Science: Practical Nursing George C Wallace Community College - Dothan - Dothan, AL GPA:
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