Jessica Claire
- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Personable and dedicated Customer Service Representative with extensive experience in Telecom industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
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Experience
CUSTOMER SERVICE REPRESENTATIVE, 08/2004 - 07/2020
Kastle Systems – Boston, MA,
Kastle Systems – Boston, MA,
- There are also customer satisfaction requirements as well as adherence requirements that have to be met.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Trained new employees in procedures and policies in order to maximize team performance.
- Exceeded company productivity standards 100% on consistent basis, handling more than 120% of quota each day.
- Documented conversations with customers to track requests, problems and solutions.
- Delivered service and support to each customer, paving way for future business opportunities.
- Answered 40+ inbound calls per day and directed to designated individuals or departments.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Reviewed account and service histories to identify trends and issues.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Assessed customer needs and upsold products and services to maximize sales.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
MONEY MESSENGER, 12/2000 - 06/2004
Diversicare – Ripley, MS,
Diversicare – Ripley, MS,
- At any given time I had over 15 million dollars on my truck that I was entrusted with.
- Adhered to tight schedule for completing deliveries and retrievals.
- Secured loads in or on vehicle with care, applying expertise in safety management, security planning and hazardous materials handling.
- Collected signatures, accepted payments and picked up new deliveries.
- Answered questions from customers regarding shipments and deliveries and provided updated estimated times of arrival.
- Maintained accurate documentation for pickups and deliveries and handed in reports after each shift.
- Greeted customers with pleasant demeanor, answered questions and responded to inquiries, effectively improving business relationships.
- Checked and secured package loads before heading out on over daily deliveries.
- Developed understanding of most efficient routes to take for deliveries to avoid high traffic and construction areas.
- Used strong time management skills to coordinate parcels for prompt delivery.
- Greeted customers with cordial attitude to promote establishment of lasting relationships.
- Alerted customers regarding weather-related delays to pickup or delivery.
- Communicated with all partners, including dispatchers, upper management and colleagues.
- Delivered Money to customer locations.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
MAINTENANCE ASSISTANT, 12/1997 - 12/2000
Petco – Leesburg, VA,
Petco – Leesburg, VA,
- Contributed to maintenance of safe conditions within facility by mopping up wet spots on floor and sweeping up broken glass.
- Handled routine cosmetic updates such as painting walls and replacing outdated fixtures.
- Replaced worn and damaged parts to keep maintenance equipment fully functional.
- Inspected main buildings and adjacent structures to check system functionality and assess repair needs.
- Maintained grounds, including lawn care, garbage removal and special services such as tree pruning and removal.
- Notified management about necessary repairs or professional service needs for building operating systems.
- Responded to personnel queries and troubleshooting requests, issuing remediation and repair services to improve employee satisfaction.
- Inspected and maintained facilities to maximize cleanliness and support upkeep targets.
- Identified problems during daily work inspections and addressed concerns.
- Observed safety protocols in field to prevent injuries and accidents.
- Removed snow from sidewalks, driveways, and parking areas, applying chemicals to streamline process.
Cashier/Stocker, 05/1994 - 06/1997
United Supermarkets – City, STATE,
United Supermarkets – City, STATE,
- Assisted with purchases, locating items and signing up for rewards programs.
- Monitored sales events, added new merchandise and rang up purchases.
- Helped customers find specific products, answered questions and offered product advice.
- Inspected items for damage and obtained replacements for customers.
- Welcomed customers, offering assistance to help find necessary store items.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Trained new employees in cashiering procedures, offering assistance in resolving issues.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Received payments for groceries and issued receipts.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Properly verified customer identification for alcohol or tobacco purchases.
- Trained new team members in cash register operation, stock procedures and customer service.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Maintained stocking of store products
Education and Training
High School Diploma: , Expected in 05/1998
Coronado High School - Lubbock, TX,
Coronado High School - Lubbock, TX,
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School Attended
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Job Titles Held:
- CUSTOMER SERVICE REPRESENTATIVE
- MONEY MESSENGER
- MAINTENANCE ASSISTANT
- Cashier/Stocker
Degrees
- High School Diploma
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