Personable and dedicated Customer Service Representative with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
Credit card payment processing
Report creation
Report generation
High-energy attitude
Adaptive team player
Clerical support
Customer relations
In-store support
Call center experience
Conflict mediation
Promotional support
Office equipment proficiency
Microsoft Office expertise
Inbound and outbound calling
Schedule mastery
Quality assurance controls
Sales expertise
Product organization
Process optimization
Problem-solving abilities
Retail sales customer service
Courteous demeanor
Experience
Customer Service Representative, 08/2020 to Current Kane's Furniture – Clearwater, FL,
Assessed customer needs and upsold products and services to maximize [Type] sales.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Evaluated customer account information to assess current issues and determine potential solutions.
Delivered service and support to each customer, paving way for future business opportunities.
Production Worker, 01/2019 to 03/2020 Gossner Foods, Inc. – Burley, ID,
Moved items between machines, conveyors and transport equipment based on current production needs.
Volunteered to take on additional shifts during peak periods to keep projects with tight deadlines moving forward.
Set up and operated production equipment according to daily work orders and safety procedures.
Inspected quality of finished products, making minor repairs to meet project expectations.
Inspected finished products for quality and adherence to customer specifications.
Assembled components into finished product and performed quality inspection to clear for shipment.
Monitored processes to avoid overloading and keep machinery functioning properly.
Attended all company-offered training sessions to improve skills and learn operation of new machines.
Completed product assembly according to standardized procedures.
Recognized defective material and reported issues to management to facilitate prompt resolution.
Sorted and packaged more than [Number] completed products each shift for further processing or shipment.
Hospitality Aide, 09/2018 to 01/2019 Prestige Healthcare – Pomeroy, OH,
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Supported individuals' desires for dignity by compassionately assisting with personal hygiene.
Managed residents' activities of daily living, including bathing, dressing and personal grooming.
Protected patients and staff by consistently following infection control, emergency and security procedures.
Kept room spaces, linens and restrooms clean and refreshed with supplies.
Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
Helped clients with personal needs from exercise to bathing and personal grooming.
Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
Correctional Officer, 06/2018 to 09/2018 Walworth County Judicial Center – Lake Geneva, WI,
Supervised [Number] individuals and managed cases in [Type] facility.
Supervised activities of adolescents in residential setting.
Maintained communications with staff and inmate body to maintain safe, effective prison environment.
Detected potential threats and quickly defused conflicts.
Supervised inmates during day-to-day activities.
Maintained correct physical head count at all times.
Supervised residents during meal distribution and intake, recreation time and work-site performance.
Maintained clear and open communications with all facility areas to support efficient and safe operations.
Applied non-violent response tools and physical restraint during problematic situations.
Instructed inmates on work detail and oversaw work-site transportation.
Informed inmates and visitors of rules, safety and security procedures and responsibilities.
Conducted internal security checks to ascertain inmate safety.
Education and Training
Bachelor of Science: Healthcare Management, Expected in 07/2014 University Of Phoenix - Tempe, AZ GPA:
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