Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Effective Retail Associate with 1 year and 3 moths of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas. I also, learn very quick on different positions. I can multi-task at the same time. Personable and dedicated Customer Service Representative with extensive experience in gabes, Lowe's, Sodexo industry, and Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

  • Effective communication
  • Customer relationship management
  • Bilingual Spanish and English
  • Sales techniques
  • Call center experience
  • Organizational strengths
  • Shipping and receiving understanding
  • In-store support
  • Payment processing
  • Credit card payment processing
  • Quality control
  • Hospital standards
  • Patient relations
  • Memorizing product codes
  • Problem solving
  • Outstanding cleanliness
  • Customer service oriented
  • Computer proficiency
  • Multitasking and prioritization
  • Strong team member
  • Service prioritization
  • Computer skills
  • Microsoft Office
  • New Product Information
  • Shipping and Receiving
  • Invoice Processing
Customer Service Representative, 03/2020 to Current
KemperBessemer City, NC,
  • Recommended improvements to products and services to mitigate complaints.
  • Relayed productive customer feedback to marketing teams.
  • Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
  • Documented conversations with customers to track requests, problems and solutions.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Managed internet e-mail leads, calls and text messages and remained available to respond to inquiries professionally.
  • Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained updated emails knowledge through phone calls and chats.
Barista, 08/2019 to 03/2020
Bluestone LaneBrooklyn, NY,
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
  • Resolved customer disputes with tact and professionalism.
  • Maintained highest standards of conduct and service to support company reputation.
  • Protected store assets and facilities by ensuring compliance with company policies and procedures.
  • Greeted customers daily, answered questions and recommended drinks and pastries.
  • Developed creative and appealing latte art techniques and instructed coworkers in method.
Customer Service Associate, 07/2018 to 08/2019
Goodwill SeattleEverett, WA,
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery
  • Reviewed customer data to assess current issues and determine potential solutions
  • Helped customers find specific products, answering questions and offering advice.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Greeted customers promptly and responded to questions.
  • Built and maintained productive relationships with employees.
  • Worked closely with front-end staff to assist customers.
Cashier Sales Associate, 01/2018 to 07/2018
PetcoMuskegon, MI,
  • Learned roles of other departments to provide coverage and keep store operational
  • Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
  • Presented friendly and positive attitude while communicating clearly with customers and colleagues
  • Greeted incoming customers and provided personable and knowledgeable service
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
  • Collected merchandise from store and searched back-end locations for customer purchases
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
  • Worked closely with front-end staff to assist customers
  • Helped customer locate and select appropriate merchandise throughout store
  • Helped customers find specific products, answering questions and offering advice
Education and Training
: Nursing, Expected in
Delaware Technical And Community College - Newark, DE
  • Customer Interface
    Greeted customers upon entrance and handled all cash and credit transactions.Assisted customers over the phone regarding store operations, product, promotions and orders
  • Multi-tasking
    Cashiered with two cash registers at once in tandem to maximize customer flow
  • Customer Service
    Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts
  • Developed clear, concise, and understandable courses that were used by trainers in worldwide locations throughout the company.

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School Attended

  • Delaware Technical And Community College

Job Titles Held:

  • Customer Service Representative
  • Barista
  • Customer Service Associate
  • Cashier Sales Associate


  • Some College (No Degree)

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