customer service representative resume example with 3+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Customer Service Representative with numerous years of experience reflecting top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhancing customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Also, I am a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support . Even virtually, I advance proficiently in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.
Skills
Understanding Customer Needs
Upbeat and Positive Personality
Building Customer Trust and Loyalty
POS Systems and Ordering Platforms
Efficient and Detail-Oriented
Multitasking and Prioritization
Calm and Professional Under Pressure
Verbal and Written Communication
LiveChat Messaging
Strong Analytical and Problem Solving Skills
Proficiency in Microsoft Office and G Suite
First-Tier Technical Support
Experience
12/2020 to 11/2021Customer Service RepresentativeKastle Systems | Plantation, FL,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Answered customer telephone calls promptly to avoid on-hold wait times.
Consulted with outside parties to resolve discrepancies and create expert solutions.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Provided information regarding charge accounts and loyalty programs.
Documented conversations with customers to track requests, problems and solutions.
07/2020 to 12/2020CashierAldi | Lansdale, PA,
Answered questions about store policies and addressed customer concerns.
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.
Monitored self-checkout systems and provided assistance or intervention where required.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Performed cash, card and check transactions to complete customer purchases.
11/2018 to 03/2020Direct Support ProfessionalPathpoint | Woodland Hills, CA,
Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Conferred with supervisor to discuss patient condition and medical care.
Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Documented residents' mental status, sleep and eating patterns in medical record books.
Assisted with dressing guidance, grooming, meal preparation and medication reminders.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Transported patients via wheelchair to and from rehabilitation and daily activities.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Entertained, conversed and read aloud to keep patients mentally alert.
Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Built strong relationships with clients to deliver emotional support and companionship.
Recognized and reported abnormalities or changes in patients' health status to case manager.
09/2017 to 10/2018Customer Service/Technical Support RepresentativeSitel | City, STATE,
Increased sales by educating prospects on benefits of products and services in comparison to competitors.
Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Increased customer satisfaction by resolving Directv issues.
Retained existing clients and developed numerous new accounts by extending high quality and efficient support service.
Worked flexible hours; night, weekend, and holiday shifts.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Provided primary customer support to internal and external customers.
Answered constant flow of customer calls with minimal wait times.
Responded to customer requests for products, services and company information.
Consulted with outside parties to resolve discrepancies and create expert solutions.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Recommended products to customers, thoroughly explaining details.
Provided information regarding charge accounts and loyalty programs.
Education and Training
Expected in 05/2016 to to Associate of Science | Criminal JusticeEast Mississippi Community College, Mayhew, MS, GPA:
Expected in 05/2013 to to High School Diploma | Columbus Highschool, Columbus,MS, GPA:
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