Knowledgeable and dedicated customer service professional with extensive experience in food and retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Sales expertise
Report preparation
Order Fulfillment
Key holder experience
Stocking and replenishing
Staff education and training
Strategic sales knowledge
Professional telephone demeanor
Complaint resolution
Credit card processing
Creative problem solving
Money handling abilities
Good listening skills
Multi-line phone talent
Retail materials management
POS systems expert
Work History
Customer Service Representative, 06/2020 to 09/2020 Kastle Systems – Denver, CO,
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Updated pricing and signage to complete product displays and educate customers.
Updated floor design to more effectively present products to patrons.
Developed merchandising strategy to efficiently move overstock.
Monitored and replenished display inventory and restructured according to available stock.
Enhanced overall store appearance by applying careful consideration to product and display locations.
Inspected merchandise for quality and arranged proper display location on floor.
Prepared interesting and innovative visual displays to grab customer interest and promote sales.
Created interior displays to promote products in alignment with corporate sales objectives.
Customer Service Cashier, 05/2019 to 10/2019 Best Buy – Lancaster, PA,
Requested official identification for alcohol purchases and verified details, consistently meeting strict legal standards of underage sales.
Maintained current knowledge of store promotions and highlighted sales to customers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Counted cash in register drawer at beginning and end of shift.
Maintained reports of transactions and greeted customers when entering and leaving establishment.
Educated customers on promotions to enhance sales.
Resolved customer complaints and maintained clean and tidy checkout area.
Assisted customers with locating and choosing merchandise in any store department.
Learned register and kitchen line positions and provided backup at key times.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Used POS system to enter orders, process payments, and issue receipts.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Assisted customers by answering questions and fulfilling requests.
Checked prices for customers and processed items sold by scanning barcodes.
Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
Served needs of more than 10 customers at a time in a busy restaurant environment.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Prepared beverages and filled food orders for customers.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Operations Project Coordinator, 08/2018 to 02/2019 Alchemy Systems – Girard, OH,
Designed modern employee recognition program which boosted productivity and improved morale.
Oversaw global product development and partner relationships, enabling footprint expansion into new markets.
Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
Conducted forecasting to determine possible changes and issues for supply chain business.
Maintained store equipment, including computers, printers and fax machines.
Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.
Directed training and retraining of employees to boost performance and enhance business results.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
Communicated best practices among on-site and external personnel to align efforts and goals.
Defined clear targets and objectives and communicated to other team members.
Education
High School Diploma: , Expected in 05/2016 Hilliard Darby High School - , GPA:
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