customer service representative resume example with 2+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Personable and dedicated Customer Service Representative with extensive experience in Laundry, customer service and Cashier industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
Report creation
Microsoft Office expertise
Promotional support
Problem-solving abilities
Schedule mastery
Credit card payment processing
Retail sales customer service
Clerical support
Conflict mediation
Product organization
Courteous demeanor
Quality control
High-energy attitude
Customer relations
Active listening
Adaptive team player
Call center experience
Store maintenance
Stockroom procedures
Experience
01/2019 to 11/2020Customer Service RepresentativeKemper | Bethel, NC,
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Evaluated customer account information to assess current issues and determine potential solutions.
Maintained revenue streams by exhausting every option before offering refunds.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Cultivated impact relationships with customers and drove business development by delivering product knowledge.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Reviewed account and service histories to identify trends and issues.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Documented conversations with customers to track requests, problems and solutions.
Set up and activated customer accounts.
Consulted with customers to determine best methods to resolve service and billing issues.
Worked with managers to develop service improvement initiatives.
12/2017 to 12/2017Laundry Attendant & Customer Service AssociateHilton Worldwide | San Francisco, CA,
Disinfected equipment and supplies, using germicides and steam-operated sterilizers.
Received and marked articles for laundry, identifying code numbers or names, using hand or machine markers.
Unloaded and folded clean laundry from dryers and stored in appropriate areas.
Adhered to safety practices to decrease laundry-related accidents.
Loaded and unloaded washers and dryers, observing correct operating instructions.
Maintained correct equipment settings such as spin speed, temperature and fill level to avoid machine issues and stoppage. Worked with technician to correct malfunctions.
Moved loads between machines, operated ironing equipment and folded laundered items.
Transported soiled laundry to washers to be pre-treated and cleaned.
Used different types of machines, including computer-operated models to complete laundry loads.
Applied specific treatments to handle different types of stains.
Cleaned and assisted with preventive maintenance of washers, dryers and other equipment.
Collected soiled linens and clothing and delivered clean loads by using carts.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Performed site evaluations, customer surveys and team audits.
Recognized by management for providing exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved customer satisfaction by finding creative solutions to problems.
01/2015 to 12/2015Housekeeping AttendantLamplighter Lodge | City, STATE,
Provided deep cleaning services for areas in need of additional sanitation.
Organized supplies for efficient use based on expected customer needs.
Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
Informed supervisor when supplies were low.
Delivered special request items such as cribs to guest rooms.
Washed and polished glass windows and doors to keep entryways clear and professional.
Maintained hotel locker rooms, lounges and back of house areas.
Replenished guest supplies and amenities.
Dusted and cleaned woodwork, walls, ceilings, upholstered furniture, draperies and carpets.
Moved beds, sofas and furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas.
Removed all trash from rooms and replaced liners to wastebaskets.
Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
Cleaned exterior surfaces of lighting fixtures, including glass and plastic enclosures to remove dust, cobwebs and dirt.
Mapped out daily cleaning work assignments by assessing vacant room roster.
Inspected each room for cleanliness, utilizing checklist to meet company standards.
Sterilized kitchenettes and bathroom areas following proper company procedures and using appropriate cleaning products.
Interacted pleasantly with clients and patrons when performing daily duties.
Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
Removed soiled linens and articles from rooms and delivered to laundry area.
Furnished guests with clean linens and supplied rooms with toiletries as needed or requested.
Polished and sanitized hard surfaces, including floors, counters, bathtubs and window sills.
Education and Training
Expected in to to GED | Oroville Adult Education, Oroville, CA, GPA:
Additional Information
I have reliable transportation of my own and driver's License.
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