customer service representative resume example with 11 years of experience
Jessica Claire
- 609 Johnson Ave.49204TulsaOK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
- :
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.
Skills
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Experience
Customer Service Representative, 02/2022 - 06/2022
Horizon Bank – Franklin, IN
Horizon Bank – Franklin, IN
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Donor Screener, 01/2017 - 05/2019
Baptist Healthcare System, Inc. – Carrollton, KY
Baptist Healthcare System, Inc. – Carrollton, KY
- Answer phones
- Set up appointments
- Fax and Scan Documents
- Stock room
- Confirm appointments
- Observed regulations regarding work procedures to keep company compliant.
- Maintained meticulous record-keeping of data on various subjects.
- Utilized passwords and other security measures to prevent data compromises.
- Guarded restricted areas to prevent unauthorized entry.
- Upheld strong customer service standards while completing screenings.
- Verified photo IDs
- Used centrifuge machine for blood count.
- Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
- Communicated and coordinated responses to suspicious activities.
- Completed routine and incident-related documentation.
Front Office Clerk, 05/2014 - 01/2017
Baptist Healthcare System, Inc. – Clarksville, IN
Baptist Healthcare System, Inc. – Clarksville, IN
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Collected copays and account balance payments and updated account records.
- Welcomed large volume of guests and improved overall customer service.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Updated office calendars with new appointments and accommodated last-minute schedule changes.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Retrieved messages from voicemail to forward to appropriate personnel.
- Welcomed visitors and determined nature of business to announce to appropriate personnel.
- Answered multi-line phone systems and relayed correspondence to appropriate parties.
- Handled cash transactions, verified credit cards and processed vouchers.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
Front Office Clerk, 09/2008 - 05/2014
Weslaco Glass – City, STATE
Weslaco Glass – City, STATE
- Welcomed large volume of guests and improved overall customer service.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Updated office calendars with new appointments and accommodated last-minute schedule changes.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Greeted customers upon entry to facility to promote positive relations.
- Answered multi-line phone systems and relayed correspondence to appropriate parties.
- Handled cash transactions, verified credit cards and processed vouchers.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
- Greeted incoming patients, completed registration procedures and checked each into system.
- Promoted office safety and security by confirming guests and maintaining visitor log book.
- Conducted transactions, confirming patient information and processing according to standard protocol.
- Received, sorted and distributed mail and packages to various employees.
Education and Training
CNA Certificate: , Expected in 12/2016
SixRNS Institute - Edinburg, TX
SixRNS Institute - Edinburg, TX
High School Diploma: , Expected in 05/1982
Weslaco High School - Weslaco, TX
Weslaco High School - Weslaco, TX
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Resume Overview
School Attended
- SixRNS Institute
- Weslaco High School
Job Titles Held:
- Customer Service Representative
- Donor Screener
- Front Office Clerk
- Front Office Clerk
Degrees
- CNA Certificate
- High School Diploma
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