LiveCareer-Resume
Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Skills
  • Courteous demeanor
  • Technologically savvy
  • Adaptive team player
  • Project management abilities
  • Report creation
  • Conflict mediation
  • Data evaluation
  • Call Center Operations
  • Process optimization
  • Inbound and Outbound Calling
  • High-energy attitude
  • System implementation
  • Customer relations
  • Schedule mastery
  • In-store support
  • Freight operations
  • Sales expertise
  • Promotional support
  • Office equipment proficiency
  • Retail sales customer service
  • Senior leadership support
  • Store maintenance
  • Problem-solving abilities
  • Stockroom procedures
  • Fleet dispatching
  • Business development understanding
  • Route management
  • Product organization
  • Transportation solution development
Experience
Customer Service Representative, to
Lakeshore Recycling SystemsRosemont, IL,
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Educated customers on special pricing opportunities and company offerings.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Made outbound calls to obtain account information.
  • Improved customer service wait times to mitigate complaints.
Sailor, to
My Own BusinessCity, STATE,
  • Wrote daily vessel reports and updated logs, detailing issues and remediation efforts.
  • Swept, mopped and washed down decks to remove dirt and debris.
  • Cleaned, maintained and mended ship decks and assessed areas requiring major damage repair.
  • Loaded or unloaded materials, vehicles or passengers from vessels.
  • Maintained and organized ship's compartments for better efficiency and to easily obtain needed items.
  • Monitored equipment for leaks, loose pipes, broken lights or other issues and informed mechanics of repair needs.
  • Documented vessel's supplies and equipment inventory.
  • Checked oil levels and monitored equipment to regularly oil and lubricate for smooth functioning.
  • Assisted engineers in repairing or adjusting machinery.
  • Suggested equipment to use for tasks based upon mission requirements.
Business Owner, to
My SelfCity, STATE,
  • Kept records for production, inventory, income and expenses.
  • Determined pricing for products or services based on costs and competition.
  • Interviewed, trained and supervised employees.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Set pricing structures according to market analytics and emerging trends.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Analyzed financial statements and trends to manage cash flow and make business decisions.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Mentored and trained new hires on sales techniques and customer service procedures.
  • Improved company's quality and productivity by streamlining systems and processes.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Delegated work to staff, setting priorities and goals.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Formed and sustained strategic relationships with clients.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Structured HR consulting services to support clients during organizational developments and changes.
Education and Training
High School Diploma: , Expected in 07/2013 to Université Lhadj Lakhdar Batna - Batna,
GPA:
Languages
Arabic:
First Language
Negotiated:
English: C2
Proficient
Negotiated:
French: C2
Proficient
Negotiated:

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Resume Overview

School Attended

  • Université Lhadj Lakhdar Batna

Job Titles Held:

  • Customer Service Representative
  • Sailor
  • Business Owner

Degrees

  • High School Diploma

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