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Customer Service Representative resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in retail business, stocking, interacting with customers and very knowledgeable with location of store goods and items and sections regarding goods. Effectively drive revenue with skilled promotional and problem-solving abilities.

Maximizes seasonal employment as , getting Customer service representative, stocking goods in appropriate areas and shelfs. up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Relies on 3 years of experience delivering excellent customer service. Applies thoughtful and practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills. Service-focused

Customer Service Representative bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in store, Word, Excel, with 5 years of expertise in related roles.

Self-motivated International English Language Teacher to Chinese students with 3 years of experience teaching students in advanced settingssettings. Proven ability to facilitate trust and rapport with students to promote learning.

Enthusiastic International Teacher fluent in English, Chinese and some Spanish. Passionate about helping students develop linguistic proficiency and obtain well-rounded education. Excellent mentoring, classroom management and lecturing skills.

with talentSecurity guard officer night shift for Target, watch employees and any missing equipment and products. Strong knowledge of all areas in the store and as a security guard officer watching the monitors inside the guard room, recording all videos and saving videos for supervisor regarding theft, peculiar circumstances of loss and prevention. Communicative and team-oriented with proficiency in multiple guard and recording devices. Proven history of fostering safe, correct and positive actions to meet team, individual and management objectives.

Customer service representative and as a security officer offering with expertise gained through 2 years of retail and security and successful contributions to management and the store. Motivating leader with history of building and managing 2 teams. Proficient at identifying loss prevention issues and integrating security with customer service solutions to achieve positive results to prevent these from happening in the future. Strong relationship builder works well with stakeholders and corporate teams. Students seeking internship in Customer Service and security to gain hands-on experience. Strong technical proficiency with work history in retail, loss prevention, customer interaction, shelf stocking areas, and security. In-depth knowledge of Word, Excel, PowerPoint, Abacus coupled with people abilities and store service abilities. Proven history of greeting customers, speaking about issues with customers about service and products and helping to resolve issues that present themselves. In conclusion, being able to bring skills learned and ability to adapt to new situaions that present themselves and adjust smoothly to any and all situations in the future.

Skills
  • Report preparation
  • International sales support
  • Complaint resolution
  • Good listening skills
  • Computer proficient
  • Service standard compliance
  • Multi-line phone talent
  • Warehousing functions
  • Professional telephone demeanor
  • Staff education and training
  • Medical terminology knowledge
  • Money handling abilities
  • Quick learner
  • Stocking and replenishing
  • Testing security, customer service and stocking shelves, store area and speaking comprehension and use of computer skills
Education
Watterson College For Paralegal Studies Van Nuys, CA, Expected in 06/1989 Associate of Arts : Paralegal Studies - GPA :
  • Majored in legal writing, law classes for paralegals, computer programs, legal testing, and identifying with legal counsel at future jobs.
  • Member of Los Angeles Paralegal Association at the time.
  • Graduated in Top 10 % of Class
Certifications
  • Computer Training Certificate
  • Certified Protection Officer (CPO)
Work History
Kemper - Customer Service Representative
Billingsley, AL, 05/2013 - 06/2020
  • Cultivated customer loyalty, promoted repeat customers and improved sales
  • Communicated with vendors regarding back order availability, future inventory and special orders
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Responded to customer requests for products, services and company information
  • Educated customers on promotions to enhance sales
  • Compiled customer feedback and recommended service delivery improvements to management
  • Provided primary customer support to internal and external customers in fast-paced environment
ZISU Foreign Language University In China - International English Teacher in China.
City, STATE, 09/2018 - 06/2019
  • Created curricula, tests and exams to reinforce student learning in English both oral and writing
  • Kept classroom organized, clean, and safe for all students and visitors
  • Employed visual and auditory approaches to make lessons more interesting and interactive for students
  • Administered oral/written tests to determine comprehension rates among students
  • Used PowerPoint and Word to prepare lectures, course materials and lessons
  • Prepared students for English standardized testing, resulting in scores ranking 1 to 100 % in multiple categories
  • Planned coursework to introduce students to multiple pieces of important American literature
  • Prepared lesson plans for over six classes per week to accommodate students with varying proficiency levels
Rio Hondo College - Security Guard Officer at College
City, STATE, 07/2014 - 06/2017
  • Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets and individuals
  • Prevented crimes through careful observation and investigation of suspicious and unusual behavior
  • Responded quickly to incidents and assessed active situations for security concerns
  • Monitored alarm systems to detect any unauthorized entries into protected areas
  • Patrolled commercial property and associated parking garage
  • Completed full building and grounds patrols every evening shift to spot and investigate concerns
  • Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel
  • Responded quickly to medical emergency involving collapsed patron
  • Offered every employee, visitor and customer courteous and professional support
  • Completed written/daily reports by recording observations and occurrences and interviewing witnesses following all incidents
  • Patrolled entire college, parking, police academy, all classrooms, and administration facilities, facility every 2 hours to look for suspicious activities including theft, injuries, and vandalism
  • Detected emergency situations using walkie-talkie, first aid kit, CPR, and defibrillator and various equipment regarding all situations including handcuffs, pepper spray, daily report sheet and watching and observing through keen listening and close observation to respond appropriately to alarms. Also, check each day on various shifts to see they are working
  • Detected emergency situations using walkie talkie, observation and verbal skills to other officers through various equipment, through keen listening and close observation to respond appropriately to alarms
Accomplishments
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Customer Service - Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive dining experience for all rest.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • 60 WPM data entry rate, with 95% accuracy.

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Resume Overview

School Attended

  • Watterson College For Paralegal Studies

Job Titles Held:

  • Customer Service Representative
  • International English Teacher in China.
  • Security Guard Officer at College

Degrees

  • Associate of Arts

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