LiveCareer-Resume

customer service representative assistant manager resume example with 16+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary
To be a customer service representative in the retail sector where my experience can add value to a customer base team.
Highlights
  • Employee scheduling
  • Cash handling accuracy
  • Excellent multi-tasker
  • Strong communication skills
  • Flexible schedule
  • Fast learner
  • Dedicated
  • Cheerful and energetic
  • Fluent in English
  • Staff training and development
  • Self-motivated
  • Energetic personality
  • 150 WPM typing speed
Accomplishments

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

  • Cashiered with two cash registers at once in tandem to maximize customer flow.

Work Experience
Customer Service Representative/ ASSISTANT MANAGER, 04/2012 to Current
King's HawaiianFlowery Branch, GA,
  • U-Haul Levels Inspection
  • Clean rental equipment
  • Dispensing propane
  • Serving customers in person via telephone Prepare rental contracts and invoices.
  • Organized weekly sales reports for the sales department to track product success.
  • Trained 4 new employees quarterly.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Assisted customers with store and product complaints.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Managed cash stock and inventory balances accurately.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Processed merchandise returns and exchanges.
CASHIER, 02/2010 to 04/2012
Xpo Logistics Inc.Granite Bay, CA,
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Work as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
  • Received multiple reviews acknowledging my level of dedication of excellent customer service.
  • Guaranteed positive customer experience and resolve all customer complaints.
  • Accurately balanced cash drawer after every shift.
  • Responsible for cashing all customers check.
  • Assisted customers in person and via telephone Cross-trained and provided back-up for other customer service representative when needed.
CHECKERS, 08/2008 to 02/2010
MACK IICity, STATE,
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Perform cashier duties.
  • Expedite orders.
  • Up-sold additional menu items, beverages and desserts to increase restaurant profits.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Recorded customer orders and repeated them back in a clear, understandable manner.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Served fresh, hot food with a smile in a timely manner.
  • Communicated clearly and positively with co-workers and management.
  • Prepared and served beverages such as coffee, tea and fountain drinks.
  • Quickly and efficiently processed payments and made accurate change.
  • Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
Clerk, 08/2004 to 06/2008
Social Security AdministrativeCity, STATE,
  • Promptly responded to general inquiries from members, staff, and client via email, mail and fax.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Phone skills.
  • Filed the customer complaints and organize their files in the file room.
  • Verified that information in the computer system was up-to-date and accurate.
  • Eliminated outdated records by sending the records to be scanned.
Education
Diploma: CAREER TECH, Expected in 2005 to South Atlanta High - Atlanta, GA
GPA:

FBLA Academic Achievement Award

HONOR ROLL

Skills

Administrative, Cashier, Excellent communication, Contracts, Creative problem solver, Excellent customer service, email, fax, mail, money, Strong organizational skills, Fast learner, Telephone, Phone skills

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Resume Overview

School Attended

  • South Atlanta High

Job Titles Held:

  • Customer Service Representative/ ASSISTANT MANAGER
  • CASHIER
  • CHECKERS
  • Clerk

Degrees

  • Diploma

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