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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Personable and dedicated Customer Service Representative with extensive experience. Solid worker with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction. Enthusiastic and results-oriented with demonstrated passion for building relationships. Skilled driver with an excellent record.

Skills

I’m able to safely operate and drive a standard forklift and or motorized vehicles that do not elevate. I’m a hands on learner. I’ve been a stay at home mom for the last 15 years. I’m willing to try anything offered to me in learning a new skill. I like to drive. I have a great driving record.

  • Project management abilities
  • Clerical support
  • Shipping and receiving understanding
  • Retail sales customer service
  • Call Center Operations
  • Inbound and Outbound Calling
  • Materials transport
Experience
Customer Service Representative & AR, 04/2003 to 02/2007
Ingles Markets, IncorporatedLiberty, SC,
  • Set up and activated customer accounts.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Trained new employees on procedures and policies to maximize team performance.
  • Reviewed account and service histories to identify trends and issues.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assessed customer account information to determine current issues and determine potential solutions.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Balanced all daily cash drawers, and prepared bank deposit slips for nightly deposits.
  • Entered daily accounts receivables into the computer.
Customer Service Representative and Driver, 11/1998 to 09/2000
Enterprise Rent-A-CarCity, STATE,
  • Set up and activated customer accounts.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Answered inbound calls per day and directed to individuals or departments.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Picked up customers with their rental
  • Transported vehicles to and from other branches.
Contractor Sales & Accounts Receivable , 11/1994 to 06/1998
Hugh M WoodsCity, STATE,
  • Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting.
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
  • Handled wide range of special inquiries and certificates from customers, partners and government agencies.
  • Performed various accounts receivable functions, including cash receipts posting, updating cash flow reports and researching chargebacks and write-offs.
  • Reviewed contracts, proposals and waivers to maintain accurate and up-to-date billing.
  • Examined and processed chargeback notifications to customers for payment to avoid releasing debt to outside collection agencies.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Interfaced with customers to bring accounts current with suitable repayment plans.
  • Managed efficient and accurate monthly AP and AR operations.
  • Balanced all cash registers in the morning and evening.
  • Prepared bank deposits and ordered money for the month.
  • Received deliveries of lumber as well as various other building materials.
  • Load and unload delivery trucks with forklift.
  • Order and deliver lumber for large construction companies.
  • Built great rapport with large construction companies.
Forklift Operator, 08/1993 to 09/1994
Coors Brewing CompanyCity, STATE,
  • Consistently met deadlines for loading trailers to meet departure deadlines.
  • Maneuvered forklift over and around loaded pallets, boxes and other materials.
  • Inspected lifts before use to prevent damage to goods.
  • Maintained current forklift training and certification as required by company policies.
  • Examined empty pallets for damage and moved pallets to proper storage areas.
  • Transported material to correct locations and documented inventory changes.
  • Immediately reported any safety and quality issues to management.
  • Estimated weights, heights and centers of balance to make precise placements.
  • Employed hand signals to communicate effectively with coworkers operating transport vehicles and direct movements from floor.
  • Loaded pallets of cans with forklift to can line for washing.
  • Ran can line to ensure no cans got jammed in assembly line.
  • Drove forklift in a fast paced warehouse.
  • Loaded and unloaded pallets of empty coors cans as well as stacked them for storage.
Education and Training
High School Diploma: , Expected in 06/1986
Manual High School - Denver, CO
GPA:

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Resume Overview

School Attended

  • Manual High School

Job Titles Held:

  • Customer Service Representative & AR
  • Customer Service Representative and Driver
  • Contractor Sales & Accounts Receivable
  • Forklift Operator

Degrees

  • High School Diploma

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