Customer Service Representative And Sales Support Specialist resume example with 15 years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
I am a responsible, self motivated person with a great amount of drive! I have worked in professional environments, acted as a civil servant and owned my own business. I am hard working, eager and extremely thorough.
Skills
Superior attention to detail
Effective time management
Exceptional organization
Self-motivated professional
Work well with others
Strong communication skills
Problem-solving
Strategic planning
Exceptionally responsible
Work History
Customer Service Representative and Sales Support Specialist, 1994 to 1999 Dallastown Area School Dist – Dallastown, PA,
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Operated a POS system to itemize and complete customer purchases.
Communicated with vendors regarding back order availability, future inventory and special orders.
Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Worked closely with sales representatives on inventory control and ordering.
Serviced accounts on a regular basis to propose new products or services and maximize revenue.
Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.
Planned client relationship cultivating events to promote growth, resulting in an expansion of clientele base by 60%.
Researched and customized service proposals for clients.
Organized company files and creating support system to decrease workload and increase productivity of account managers.
Oversaw and assisted international sales team in Latin America and the Caribbean.
Identified and analyzed key competitors and related products.
Contacted customers as soon as issues arose to immediately find resolution before the problems escalated.
Assessed student progress by administering tests and evaluating results.
Taught students subject-specific material, learning strategies and social and citizenship skills.
Planned lessons according to district standards to cover all requirements and prepare for standardized tests.
Collaborated with administrators on classroom policies, management strategies, and discipline.
Assessed students for special needs and referred them to the appropriate services. Worked in an inclusion style setting with students with special needs.
Developed program to work with students and increase interest in higher learning.
Facilitated group sessions and provided one-on-one support.
Created new lesson plans based on course objectives.
Collaborated with teachers and administrators to discuss the academic needs of students.
Implemented reading and writing workshops to increase student literacy and support school reading programs.
Collaborated with teachers and administrators to develop and evaluate school programs.
Met with parents to resolve conflicting educational priorities and issues.
Planned and executed activities to promote development.
Owner and Co-Founder of Muchi Cupcakes, 2011 to 2013 Muchi Cupcakes – City, STATE,
Owner and baker of Muchi Cupcakes
Formulated a business plan
Put together realistic budgets, based on costs and fees for effectively operating a profitable business.
Operated a business that sold direct as well as wholesale
Product development
Serviced and provided great quality products to my clients
Analyzed products in depth to determine their ROI (return on investment)
Analyzed projections and long term revenue.
Bookkeeper, 2015 to 2017 Allied Promotional Products – City, STATE,
Worked with ASI accounting system to enter accounts payable information.
Entered financial information and payments to guarantee that employees and vendors were paid accurately and on time.
Reconciled company bank, credit card and line of credit accounts.
Entered financial data into the company accounting database to be verified and reconciled.
Developed monthly, quarterly and annual profit and loss statements and balance sheets.
Created periodic reports comparing budgeted costs to actual costs.
Set up and updated customer accounts with interactions, payments and personal information.
Compiled general ledger entries.
Maintained integrity of general ledger, including the chart of accounts.
Generated reports detailing various metrics and account information.
Education
Bachelor of Science: Elementary Education and ESOL Certified, Expected in 2000 Barry University - Miami, FL GPA:
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Resume Overview
School Attended
Barry University
Job Titles Held:
Customer Service Representative and Sales Support Specialist