Customer Service Representative And Sales Support Specialist resume example with 15 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

I am a responsible, self motivated person with a great amount of  drive! I have worked in professional environments, acted as a civil servant and owned my own business. I am hard working, eager and extremely thorough.


  • Superior attention to detail
  • Effective time management
  • Exceptional organization
  • Self-motivated professional
  • Work well with others

  • Strong communication skills
  • Problem-solving
  • Strategic planning
  • Exceptionally responsible
Work History
Customer Service Representative and Sales Support Specialist, 1994 to 1999
Dallastown Area School DistDallastown, PA,
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Operated a POS system to itemize and complete  customer purchases.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Worked closely with sales representatives on inventory control and ordering.
  • Serviced accounts on a regular basis to propose new products or services and maximize revenue.
  • Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.
  • Planned client relationship cultivating events to promote growth, resulting in an expansion of clientele base by 60%.
  • Researched and customized service proposals for clients.
  • Organized company files and creating support system to decrease workload and increase productivity of account managers.
  • Oversaw and assisted international sales team in Latin America and the Caribbean.
  • Identified and analyzed key competitors and related products.
  • Contacted customers as soon as issues arose to immediately find resolution before the problems escalated.
Elementary Education Teacher, 2002 to 2008
Rj Watson, IncAlden, NY,
  • Assessed student progress by administering tests and evaluating results.
  • Taught students subject-specific material, learning strategies and social and citizenship skills.
  • Planned lessons according to district standards to cover all requirements and prepare for standardized tests.
  • Collaborated with administrators on classroom policies, management strategies, and discipline.
  • Assessed students for special needs and referred them to the appropriate services. Worked in an inclusion style setting with students with special needs.
  • Developed program to work with students and increase interest in higher learning.
  • Facilitated group sessions and provided one-on-one support.
  • Created new lesson plans based on course objectives.
  • Collaborated with teachers and administrators to discuss the academic needs of students.
  • Implemented reading and writing workshops to increase student literacy and support school reading programs.
  • Collaborated with teachers and administrators to develop and evaluate school programs.
  • Met with parents to resolve conflicting educational priorities and issues.
  • Planned and executed activities to promote development.
Owner and Co-Founder of Muchi Cupcakes, 2011 to 2013
Muchi CupcakesCity, STATE,
  • Owner and baker of Muchi Cupcakes
  • Formulated a business plan
  • Put together realistic budgets, based on costs and fees for effectively operating a profitable  business.
  • Operated a business that sold direct as well as wholesale
  • Product development
  • Serviced and provided great quality products to my clients
  • Analyzed products in depth to determine their ROI (return on investment)
  • Analyzed projections and long term revenue.
Bookkeeper, 2015 to 2017
Allied Promotional ProductsCity, STATE,
  • Worked with ASI accounting system to enter accounts payable information.
  • Entered financial information and payments to guarantee that employees and vendors were paid accurately and on time.
  • Reconciled company bank, credit card and line of credit accounts.
  • Entered financial data into the company accounting database to be verified and reconciled.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Created periodic reports comparing budgeted costs to actual costs.
  • Set up and updated customer accounts with interactions, payments and personal information.
  • Compiled general ledger entries.
  • Maintained integrity of general ledger, including the chart of accounts.
  • Generated reports detailing various metrics and account information.
Bachelor of Science: Elementary Education and ESOL Certified, Expected in 2000
Barry University - Miami, FL
  • Graduated magna cum laude
Additional Information

Bilingual in Spanish

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Resume Overview

School Attended

  • Barry University

Job Titles Held:

  • Customer Service Representative and Sales Support Specialist
  • Elementary Education Teacher
  • Owner and Co-Founder of Muchi Cupcakes
  • Bookkeeper


  • Bachelor of Science

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