LiveCareer-Resume

customer service representative analyst resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Intuitive professional proficient in call center operations and software. Possessing excellent organizational, communication and multitasking abilities. Ready to leverage 30 years of customer service and problem solving related experience to boost call center performance figures.

Skills
  • Responding to Difficult Customers
  • CRM, RxHome, and eSD Software
  • Customer Service
  • Customer Data Confidentiality
  • Multitasking and Prioritization
  • Understanding Customer Needs
  • Issue and Complaint Resolution
  • Building Customer Trust and Loyalty
  • Call Documentation
  • Verbal and Written Communication
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality
  • Creative Problem Solving
  • De-escalation Techniques
  • Strong Analytical and Problem Solving Skills
  • Inbound and Outbound Calling
  • Time Management
  • Policies and Procedures Adherence
Education and Training
Hanua American High School Hanua Germany, Expected in High School Diploma : - GPA :
ASU/MCC Arizona, Expected in : - GPA :
Experience
Dupont De Nemours Inc. - Customer Service Representative Analyst
Monroe, LA, 12/2020 - Current
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Set up and activated customer accounts.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Made outbound calls to obtain account information.
Presbyterian Retirement Communities - Customer Service Representative
Vashon, WA, 09/2019 - 12/2020
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations to promote high customer satisfaction, resolved problems with knowledge and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Educated customers on company offerings, maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
  • Mentored new employees on procedures and policies to maximize team performance.

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Resume Overview

School Attended

  • Hanua American High School
  • ASU/MCC

Job Titles Held:

  • Customer Service Representative Analyst
  • Customer Service Representative

Degrees

  • High School Diploma
  • Some College (No Degree)

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