LiveCareer-Resume

customer service representative agent resume example with 2+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems and training a team paired with outstanding active listening and multitasking abilities.

Personable and dedicated Customer Service Representative with extensive experience in food and call center industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Dedicated to providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Skills
  • Credit Card Payment Processing
  • Report Creation
  • Report Generation
  • Needs Assessment
  • Customer Data Confidentiality
  • CRM Software
  • Data Entry and Maintenance
  • Issue and Complaint Resolution
  • De-escalation Techniques
  • Call Documentation
  • Upselling Products and Services
  • POS Systems and Ordering Platforms
  • Courteous with Strong Service Mindset
  • Creative Problem Solving
  • Understanding Customer Needs
  • Responding to Difficult Customers
  • Multitasking and Prioritization
  • Verbal and Written Communication
  • Calm and Professional Under Pressure
  • Customer Service
  • Building Customer Trust and Loyalty
  • Transaction Processing
  • Order and Refund Processing
  • High-Energy Attitude
  • Data Entry
  • Quality Assurance Controls
  • Inbound and Outbound Calling
  • Courteous Demeanor
  • Call Center Operations
  • Problem-Solving Abilities
Experience
10/2022 to Current Customer Service Representative Agent Aparium Hotel Group | New Orleans, LA,
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
04/2022 to 08/2022 Server Pac Worldwide | Monroe, OH,
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Trained new employees on restaurant procedures and plating techniques.
  • Addressed complaints to kitchen staff and served replacement items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Prepared checks, itemizing total meal costs and taxes.
  • Filled condiments and napkin containers during slack periods.
03/2019 to 02/2021 Team Trainer KFC Restaurant | City, STATE,
  • Trained employees on additional job positions to maintain coverage of roles.
  • Stayed up to date on all areas of food operations.
  • Demonstrated job-specific tasks and explained policies to over 16+ associates each quarter.
  • Monitored training activities occurring on food crews to promote maximum crew safety, performance and effectiveness.
  • Documented performance, safety and customer service needs to improve operations.
  • Kept training materials updated with regulatory, procedural or policy changes.
  • Assisted in hiring crew members to expedite on-boarding process.
  • Explained goals and expectations required of trainees.
  • Monitored, evaluated and recorded training activities or program effectiveness.
  • Obtained and organized manuals, guides and visual materials for development and training purposes.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
Education and Training
Expected in 06/2021 to to High School Diploma | Charles D'amico High School, Albion, NY GPA:

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Resume Overview

School Attended

  • Charles D'amico High School

Job Titles Held:

  • Customer Service Representative Agent
  • Server
  • Team Trainer

Degrees

  • High School Diploma

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