Customer Service Representative Agent resume example with 17+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
WWW:
Professional Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Committed worker accustomed to managing shipping and receiving operations in high-volume warehouse environments. Organized approach to monitoring materials movements with focus on safety and productivity. Performance-oriented team player with good multitasking abilities. Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused.
Skills
Data Entry and Maintenance
Order and Refund Processing
Responding to Difficult Customers
Customer Service and Assistance
Efficient and Detail-Oriented
Online Systems
Shipping and Receiving
Sorting and Labeling
Pallet Jacks
Forklift Operation
Basic Mathematics
Stocking and Replenishing
Supply Ordering
Health and Safety
Cleaning and Organization
Work History
Customer Service Representative Agent, 08/2017 to Current Waste Connections – Des Moines, IA,
Responded to customer requests for products, services and company information.
Answered constant flow of customer calls with minimal wait times.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
Managed timely and effective replacement of damaged or missing products.
Sought ways to improve processes and services provided.
Entered orders into computer database system.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Processed invoices each day and mailed documentation to clients.
Customer Service Representative, 08/2014 to 07/2017 Redner's Markets Inc. – Sinking Spring, PA,
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Consulted with outside parties to resolve discrepancies and create expert solutions.
Investigated and resolved customer inquiries and complaints quickly.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Documented and detailed calls and complaints using call center's CRM database.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Met customer call guidelines for service levels, handle time and productivity.
Educated customers about billing, payment processing and support policies and procedures.
Maintained up-to-date knowledge of product and service changes.
Cross-trained and backed up other customer service managers.
Cashier, 07/2010 to 08/2014 5 Corner Gas Station – City, STATE,
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
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