Customer Service Representative Agent resume example with 17+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Committed worker accustomed to managing shipping and receiving operations in high-volume warehouse environments. Organized approach to monitoring materials movements with focus on safety and productivity. Performance-oriented team player with good multitasking abilities. Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused.

  • Data Entry and Maintenance
  • Order and Refund Processing
  • Responding to Difficult Customers
  • Customer Service and Assistance
  • Efficient and Detail-Oriented
  • Online Systems
  • Shipping and Receiving
  • Sorting and Labeling
  • Pallet Jacks
  • Forklift Operation
  • Basic Mathematics
  • Stocking and Replenishing
  • Supply Ordering
  • Health and Safety
  • Cleaning and Organization
Work History
Customer Service Representative Agent, 08/2017 to Current
Waste ConnectionsDes Moines, IA,
  • Responded to customer requests for products, services and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
  • Managed timely and effective replacement of damaged or missing products.
  • Sought ways to improve processes and services provided.
  • Entered orders into computer database system.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Processed invoices each day and mailed documentation to clients.
Customer Service Representative, 08/2014 to 07/2017
Redner's Markets Inc.Sinking Spring, PA,
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Cross-trained and backed up other customer service managers.
Cashier, 07/2010 to 08/2014
5 Corner Gas StationCity, STATE,
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Maintained cash drawer of $1000 or more per shift.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Completed inventory counts and ordered merchandise.
  • Used POS system to enter orders, process payments and issue receipts.
  • Restocked and organized merchandise.
  • Cleaned entire store end of each shift. Including restrooms and kitchen.
  • Cooked breakfast and lunch items.
  • Learned to calculate the tank levels and properly order tanks of gasoline.

Sample Librarian, 10/2002 to 04/2008
Ward KraftCity, STATE,
  • Organized and maintained a large sample library containing all basic product samples and specialty items.
  • Gathered and packaged sample collections in response to salesmen needs and special requests.
  • Scheduled and coordinated use of show booth equipment and samples among salesmen.
  • Weighed sample packages and calculated costs based on classification, weight and destination.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Alternated samplesin inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
  • Moved products using forklifts and other equipment.
  • Carried out day-day-day duties accurately and efficiently.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Utilized forklift or pallet jack to load, unload, transport and store goods.
No Degree: Basics, Expected in
Fort Scott Community College - Fort Scott, KS

Completed a year and a half of studies.

Customer Service Courses: , Expected in
Fort Scott Community College - Fort Scott, KS
High School Diploma: , Expected in 05/1996
Fort Scott Sr High School - Fort Scott, KS

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Resume Overview

School Attended

  • Fort Scott Community College
  • Fort Scott Community College
  • Fort Scott Sr High School

Job Titles Held:

  • Customer Service Representative Agent
  • Customer Service Representative
  • Cashier
  • Sample Librarian


  • No Degree
  • Customer Service Courses
  • High School Diploma

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