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Customer Service Representative Agent Resume Example

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CUSTOMER SERVICE REPRESENTATIVE AGENT
Professional Summary

Hardworking Customer Service Representative with Number years of experience working with Product or Service. Trained in project and time management with extensive knowledge of Area of expertise and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Service-focused Job Title bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in Software with Number years of expertise in related roles.

Well-qualified Job Title proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Skilled call center professional versed in customer support protocols for Product or Service. Bring extensive high-call volume experience spanning Number years working with Type consumers. Superior computer skills and telephone etiquette.

Skills
  • Order fulfillment
  • Sales expertise
  • Account management
  • Key holder experience
  • Service standard compliance
  • Good listening skills
  • Technical Support
  • Multi-line phone talent
  • Stocking and replenishing
  • Money handling abilities
Work History
Customer Service Representative Agent, 04/2016 to Current
Company Name – City, State
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Provided information to customers regarding Company's charge card and loyalty program and helped to open and activate new accounts.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs andresolving concerns.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Customer Service Representative Agent, 08/2013 to 04/2016
Company Name – City, State
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Provided information to customers regarding Company's charge card and loyalty program and helped to open and activate new accounts.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals Number%.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Educated customers on promotions to enhance sales.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
Sandwich Artist Shift Leader, 01/2010 to 10/2013
Company Name – City, State
  • Performed shift change tasks each day to keep store efficient and neat.
  • Observed customer purchases in line and differentiated between standard portions.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Cooked batches of food according to standard recipes.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Prepared and expedited food orders to support waitstaff and other team members.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Education
High School Equivalent GED: 01/2005
South High School - City, State
Cosmetology, 03/2007
Pueblo School of Barber And Cosmetology - City
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Resume Overview

School Attended

  • South High School
  • Pueblo School of Barber And Cosmetology

Job Titles Held:

  • Customer Service Representative Agent
  • Sandwich Artist Shift Leader

Degrees

  • High School Equivalent GED : 01/2005
    Cosmetology , 03/2007

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