LiveCareer-Resume

customer service representative agent resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Flexible Customer Service Representative offering 4 years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.

Skills
  • Report Generation
  • Credit Card Payment Processing
  • Report Creation
  • Needs Assessment
  • Creative Problem Solving
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Issue and Complaint Resolution
  • Translation and Interpretation Services
  • Customer Service
  • Multitasking and Prioritization
  • English & Spanish Fluency
  • Responding to Difficult Customers
  • Problem-Solving Abilities
  • Call Center Operations
  • Customer Relations
  • Product Organization
  • Quality Control
Experience
01/2021 to 03/2022
Customer Service Representative Agent Addus Homecare Corporation Cleveland, OH,
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Audited customer account information to identify issues and develop solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Upsold products and services to address customer needs and maximize sales.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.
  • Trained new employees on procedures and policies to maximize team performance.
01/2020 to 01/2021
Caregiver, Special Needs Love's Travel Stops & Country Stores, Inc. New Baden, IL,
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Assisted with meal planning to meet nutritional plans.
  • Followed care plan and directions to administer medications.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Laundered clothing and bedding to prevent infection.
  • Completed weekly and monthly reports summarizing activities.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals when necessary.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
02/2017 to 01/2020
Service Manager Chipotle Restaurant City, STATE,
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Motivated and supported employees to maintain low turnover.
  • Created employee work schedules to keep shifts properly staffed.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Collaborated with customers to offer solutions to service needs.
  • Monitored employee performance through key metrics analysis.
  • Hired and trained service department staff to drive performance.
  • Managed service department budget and investigated and resolved discrepancies.
  • Guided department employees on changes from management.
  • Inspected completed work to assess quality and identify skill gaps.
  • Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
  • Established and enforced clear safety policies to protect workers from injury.
  • Monitored employee work levels and optimized performance with strategic approaches.
  • Researched and provided timely resolution to service discrepancies.
  • Maintained optimal supply levels to meet expected demands without overreaching budget targets.
  • Investigated accidents and injuries, preparing reports on findings.
  • Boosted customer satisfaction scores by rolling out new motivational initiative for team workers.
  • Troubleshot and performed testing to keep telephone and data lines functioning properly.
Education and Training
Expected in 06/2019 to to
High School Diploma:
Rio Mesa High School - Oxnard, CA
GPA:

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Resume Overview

School Attended

  • Rio Mesa High School

Job Titles Held:

  • Customer Service Representative Agent
  • Caregiver, Special Needs
  • Service Manager

Degrees

  • High School Diploma

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