Personable and dedicated Customer Service Representative with extensive experience in Supplement industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Dedicated customer service representative talented at processing high volumes of error-free transactions and meeting departmental goals. Offers 30 years of experience in customer service, retention and problem resolution. Smoothly manages conversational flow and diffuses difficult customer situations.
Skills
Problem-solving abilities
Credit card payment processing
Inbound and Outbound Calling
Customer relations
High-energy attitude
Office equipment proficiency
Call Center Operations
Experience
Customer Service Representative Agent, 09/2019 - Current Arlington Power Equipment Inc. – Palatine, IL,
Assisted customers in making payments on accounts and setting up payment plans.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Delivered service and support to each customer, paving way for future business opportunities.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
Assessed customer needs and upsold products and services to maximize sales.
Set up and activated customer accounts.
Customer Service Associate, 07/2018 - 04/2019 Pih Health – Highland Park, CA,
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Documented conversations with customers to track requests, problems and solutions.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Upheld strict quality control policies and procedures during customer interactions.
Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
Reviewed account and service histories to identify trends and issues.
Consulted with customers regarding needs and addressed concerns.
Shared detailed information regarding options to help customers make decisions.
Supported operational improvements and resolution of problems to deliver top-notch customer service.
CNA, 02/2017 - 07/2018 Pih Health – Newport Beach, CA,
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Used mobility devices to transport patients.
Delivered nursing assistance to residents in 30-bed hospital care facility.
Collected and documented vital signs to track current patient conditions.
Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
Took patients vitals, including blood pressure, temperature and pulse and documented vital signs and weight of patients.
Engaged with patient family and friends to provide courteous visit experience.
Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
Delivered high level of care to every patient.
Documented patient intake and dietary requirements and aided with feeding and monitoring.
Comforted patients and provided each with reassurance and encouragement.
Followed safe lifting techniques and individual resident lifting instructions.
Assessed vitals and noted medical information to report changes to nursing staff and physicians.
Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.
Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.
Managed supplies and restocked inventory to promote optimal availability for patient care.
Provided compassionate care and clear communication in dealing with issues of death and dying.
Maintained clean and neat environment in patient care area, checked and restocked supplies and handled linen management and trash removal.
Kept rooms clean, stocked and sanitized for proper infection control.
Helped patients with personal care needs such as feeding, grooming and toileting.
CNA, 05/2016 - 02/2017 Carrus Specialty Hospital – City, STATE,
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
Consulted with nurses to develop patient care plans and evaluate treatment options.
Used mobility devices to transport patients.
Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
Collected and documented vital signs to track current patient conditions.
Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
Took patients vitals, including blood pressure, temperature and pulse and documented vital signs and weight of patients.
Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
Delivered high level of care to every patient.
Documented patient intake and dietary requirements and aided with feeding and monitoring.
Comforted patients and provided each with reassurance and encouragement.
Followed safe lifting techniques and individual resident lifting instructions.
Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.
Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.
Managed supplies and restocked inventory to promote optimal availability for patient care.
Provided compassionate care and clear communication in dealing with issues of death and dying.
Maintained composure and efficiency during rapid response situation and emergency codes.
Maintained clean and neat environment in patient care area, checked and restocked supplies and handled linen management and trash removal.
Kept rooms clean, stocked and sanitized for proper infection control.
Helped patients with personal care needs such as feeding, grooming and toileting.
Education and Training
Associate of Applied Science: Accounting, Expected in 05/2001 - Central Community College - Hastings, NE, GPA:
High School Diploma: , Expected in 06/1984 - North High School - Denver, CO, GPA:
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