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Customer Service Representative Agent Resume Example

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CUSTOMER SERVICE REPRESENTATIVE AGENT
Skills
  • Office equipment proficiency
  • Data evaluation
  • Courteous demeanor
  • Problem-solving abilities
  • Store maintenance
  • High-energy attitude
  • Inbound and outbound calling
  • Quality control
  • Technologically savvy
  • Shipping and receiving understanding
  • Active listening
  • Call center experience
  • Customer relations
  • Technical writing
  • Grammar skills
  • Team building
  • Communications
  • Customer service
  • Problem resolution
  • Planning and coordination
Education and Training
06/2015
High School Diploma
Donna North High SchoolDonna, TX
Associate of Science
The University of Texas Rio Grande ValleyEdinburg, TX
Summary

Personable and dedicated Customer Service Representative with extensive experience in the healthcare industry. Solid team player with an upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.

Hardworking customer service professional accustomed to fast-paced call center environments. Work quickly to understand, document, and resolve customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in company standards and best practices.

Personable, friendly, and solution-oriented individual with over 3 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, fast-paced decision making, time management and sales. Dedicated to customer loyalty and satisfaction.

Experience
Customer Service RepresentativeSenture | McAllen, TX07/2020 - Current
  • Cultivated effective fact-checking and research talents from daily reviews of program eligibility requirements.
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Reviewed criteria for different aid programs to determine eligibility for various applicants.
  • Conducted interviews with applicants, explaining benefits process and which programs were available.
  • Explained eligibility details and affordability options to patients with kindness and respect.
  • Contacted applicants about application statuses, checked if they were denied or given benefits
  • Delivered verbatim transcripts by typing at speeds up to 40 wpm.
  • Adhered to spelling, grammar and punctuation rules when transcribing data.
Customer Service Representative AgentTeleperformance | Edinburg, TX08/2019 - 06/2020
  • Informed customers about billing procedures, processed payments, and provide payment options setup assistance.
  • Assessed customer needs and upsold products and services to maximize sales.
  • I asked probing questions to determine service needs and accurately input information into electronic systems.
  • Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
  • Patiently explained prescribed procedures and discussed test results with patients and family members.
  • Educated patients on treatment plans for long-term and at-home recovery.
  • Delivered high-quality and compassionate treatment to all patients.
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Handled all delegated tasks, including web tech support and PDP prescription plans.
  • Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Answered 30 calls per day to answer customer questions.
Cashier/Crew MemberLittle Caesar Enterprises Inc. | Alamo, TX06/2018 - 11/2018
  • Processed returned items in accordance with store policy.
  • Helped customers find specific products, answering questions and offering advice.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Trained new team members in cash register operation, stock procedures, and customer service.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Troubleshot and resolved issues with cash registers, card scanners, and printers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Maintained high productivity by efficiently processing cash, credit, debit, and voucher program payments for customers.
  • Smoothly processed incoming orders, handling over 50+ transactions per day with exceptional accuracy.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Trained new employees in cashiering procedures, offering assistance in resolving issues.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Worked closely with front-end staff to assist customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Monitored sidewalk sales events to protect products, added new merchandise and rang up purchases at outside registers.
Customer Service RepresentativeTeletech Communications | Alamo, TX01/2017 - 05/2017
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Educated customers on special pricing opportunities and company offerings.
  • Worked with managers to develop service improvement initiatives.
  • Consulted with customers to determine the best methods to resolve service and billing issues.
  • Reviewed account and service histories to identify trends and issues.
  • Documented conversations with customers to track requests, problems, and solutions.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Set up and activated customer accounts.
  • Delivered a high level of service and support to each customer, paving way for future business opportunities.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
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Resume Overview

Companies Worked For:

  • Senture
  • Teleperformance
  • Little Caesar Enterprises Inc.
  • Teletech Communications

School Attended

  • Donna North High School
  • The University of Texas Rio Grande Valley

Job Titles Held:

  • Customer Service Representative
  • Customer Service Representative Agent
  • Cashier/Crew Member

Degrees

  • High School Diploma
    Associate of Science

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