Livecareer-Resume

Customer Service Representative Agent Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Knowledgeable, results oriented and personable.

Solid team player, dedicated and self-motivating.

Skills
  • Order fulfillment
  • Complaint resolution
  • International sales support
  • Report preparation
  • Good listening skills
  • Basic Customer Relationship Management
  • Creative problem solving
  • Basic project planning and development
  • Basic programming languages
  • Basic math
  • Basic database development
Education
Kennesaw State University Kennesaw, GA Expected in 05/2022 Bachelor of Science : Information Technology - GPA :
  • Dean's List Fall 2018, Spring 2019, Fall 2019
  • President's List Spring 2020 and Fall 2020
  • Member of Honor's Society
  • Minor in Korean and Asian Studies
  • Coursework in Software Acquisition and Project Management, Database Systems and Web Development
Work History
Sprouts Farmers Market - Customer Service Representative Agent
Houston, TX, 11/2019 - 01/2021
  • Maintained customer satisfaction with forward-thinking strategies.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Leveraged sales expertise to promote cruises and capitalized on upsell opportunities.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Educated customers on promotions to enhance sales.
  • Preserved revenue streams by utilizing strong communication and negotiation skills.
  • Cultivated customer loyalty, promoted repeat customers, and improved sales.
Firehouse Subs - Courtesy Clerk
Robins Air Force Base, GA, 04/2018 - 09/2018
  • Addressed customer needs, including price checks and merchandise retrieval from upper shelves or stockroom.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
Arby's - Team Member/Cashier
City, STATE, 01/2017 - 08/2018
  • Increased sales by offering advice on purchases and promoting additional products.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

85Good

Resume Strength

  • Formatting
  • Personalization
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Kennesaw State University
Job Titles Held:
  • Customer Service Representative Agent
  • Courtesy Clerk
  • Team Member/Cashier
Degrees
  • Bachelor of Science