Customer Service Representative Agent Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Knowledgeable, results oriented and personable.

Solid team player, dedicated and self-motivating.

  • Order fulfillment
  • Complaint resolution
  • International sales support
  • Report preparation
  • Good listening skills
  • Basic Customer Relationship Management
  • Creative problem solving
  • Basic project planning and development
  • Basic programming languages
  • Basic math
  • Basic database development
Kennesaw State University Kennesaw, GA Expected in 05/2022 Bachelor of Science : Information Technology - GPA :
  • Dean's List Fall 2018, Spring 2019, Fall 2019
  • President's List Spring 2020 and Fall 2020
  • Member of Honor's Society
  • Minor in Korean and Asian Studies
  • Coursework in Software Acquisition and Project Management, Database Systems and Web Development
Work History
Sprouts Farmers Market - Customer Service Representative Agent
Houston, TX, 11/2019 - 01/2021
  • Maintained customer satisfaction with forward-thinking strategies.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Leveraged sales expertise to promote cruises and capitalized on upsell opportunities.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Educated customers on promotions to enhance sales.
  • Preserved revenue streams by utilizing strong communication and negotiation skills.
  • Cultivated customer loyalty, promoted repeat customers, and improved sales.
Firehouse Subs - Courtesy Clerk
Robins Air Force Base, GA, 04/2018 - 09/2018
  • Addressed customer needs, including price checks and merchandise retrieval from upper shelves or stockroom.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
Arby's - Team Member/Cashier
City, STATE, 01/2017 - 08/2018
  • Increased sales by offering advice on purchases and promoting additional products.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.

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Resume Overview

School Attended
  • Kennesaw State University
Job Titles Held:
  • Customer Service Representative Agent
  • Courtesy Clerk
  • Team Member/Cashier
  • Bachelor of Science