Customer Service Representative Agent Resume Example Company Name

CUSTOMER SERVICE REPRESENTATIVE AGENT

Summary

Personable and dedicated Customer Service Representative with extensive experience in the CSR industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills

Report creation
Report generation
Credit card payment processing
Materials transport
Shipping and receiving understanding
Courteous demeanor

Quality assurance controls
Call center experience
Customer relations
Store maintenance
Inbound and outbound calling
Microsoft Office expertise

Experience

Company Name | City, StateCustomer Service Representative Agent09/2020 - 12/2020

Asked probing questions to determine service needs and accurately input information into electronic systems.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Reviewed account and service histories to identify trends and issues.
Documented conversations with customers to track requests, problems and solutions.
Delivered service and support to each customer, paving way for future business opportunities.
Set up and activated customer accounts to maintain QA satisfaction levels.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Evaluated customer account information to assess current issues and determine potential solutions.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Worked with [Job title] to develop customer service improvement initiatives.

Company Name | City, StateCashier Assistant01/2020 - 04/2020

Handled merchandising and restocking needs for checkout lanes.
Backed up cashiers ringing up large number of customers by bagging products.
Increased customer satisfaction with assistance for any request or question.
Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
Swept and mopped front end during shifts to maintain professional appearance.
Operated cash register, collected payments and provided accurate change.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Helped customers find specific products, answered questions and offered product advice.
Properly verified customer identification for alcohol or tobacco purchases.
Welcomed customers, offering assistance to help find necessary store items.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Scanned customer purchases, supporting transactions to streamline sales process.
Inspected items for damage and obtained replacements for customers.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Assisted Ricks Quick Stop with completing end-of-day counts and securing funds to prevent loss or theft.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Monitored sales events, added new merchandise and rang up purchases.
Received payments for products and issued receipts.

Company Name | City, StateCustomer Service Representative Agent09/2017 - 08/2018

Asked probing questions to determine service needs and accurately input information into electronic systems.
Reviewed account and service histories to identify trends and issues.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Documented conversations with customers to track requests, problems and solutions.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Evaluated customer account information to assess current issues and determine potential solutions.
Worked with Telepreformance to develop customer service improvement initiatives.

Company Name | City, StateServer /Cashier Assistant01/2016 - 08/2017

Maintained accuracy while handling payments, giving change and printing receipts to customers.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Inspected items for damage and obtained replacements for customers.
Welcomed customers, offering assistance to help find necessary store items.
Helped customers find specific products, answered questions and offered product advice.
Properly verified customer identification for alcohol or tobacco purchases.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.

Education and Training

Psja North Early College High School | City, StateHigh School Diploma05/2017

Resume Overview

School Attended

Psja North Early College High School

Job Titles Held:

Customer Service Representative Agent
Cashier Assistant
Server /Cashier Assistant

Degrees

High School Diploma

Customer Service Representative Agent Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

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