LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • CV Formats
    • CV Templates
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Customer Service Representative Agent
Please provide a type of job or location to search!
SEARCH

Customer Service Representative Agent Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
IH
CUSTOMER SERVICE REPRESENTATIVE AGENT
Summary

Personable and dedicated Customer Service Representative with extensive experience in the CSR industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Report creation
  • Report generation
  • Credit card payment processing
  • Materials transport
  • Shipping and receiving understanding
  • Courteous demeanor
  • Quality assurance controls
  • Call center experience
  • Customer relations
  • Store maintenance
  • Inbound and outbound calling
  • Microsoft Office expertise
Experience
Company Name | City, StateCustomer Service Representative Agent09/2020 - 12/2020
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Reviewed account and service histories to identify trends and issues.
  • Documented conversations with customers to track requests, problems and solutions.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Worked with [Job title] to develop customer service improvement initiatives.
Company Name | City, StateCashier Assistant01/2020 - 04/2020
  • Handled merchandising and restocking needs for checkout lanes.
  • Backed up cashiers ringing up large number of customers by bagging products.
  • Increased customer satisfaction with assistance for any request or question.
  • Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
  • Swept and mopped front end during shifts to maintain professional appearance.
  • Operated cash register, collected payments and provided accurate change.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Inspected items for damage and obtained replacements for customers.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Assisted Ricks Quick Stop with completing end-of-day counts and securing funds to prevent loss or theft.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Received payments for products and issued receipts.
Company Name | City, StateCustomer Service Representative Agent09/2017 - 08/2018
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Reviewed account and service histories to identify trends and issues.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Documented conversations with customers to track requests, problems and solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Worked with Telepreformance to develop customer service improvement initiatives.
Company Name | City, StateServer /Cashier Assistant01/2016 - 08/2017
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Inspected items for damage and obtained replacements for customers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Helped customers find specific products, answered questions and offered product advice.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Education and Training
Psja North Early College High School | City, StateHigh School Diploma05/2017
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Psja North Early College High School

Job Titles Held:

  • Customer Service Representative Agent
  • Cashier Assistant
  • Server /Cashier Assistant

Degrees

  • High School Diploma

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Customer-Service-Representative-Agent-resume-sample

Customer Service Representative Agent

Dallas, Texas

Customer-Service-Representative-Agent-resume-sample

Customer Service Representative Agent

Florissant, Missouri

Customer-Service-Representative-Agent-resume-sample

Customer Service Representative Agent

Pueblo, Colorado

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.