Experienced Customer Service Representative with over 3 years of experience. Excellent reputation for resolving problems and improving customer satisfaction.
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of any task and training skills. Motivated to learn, grow and excel.
Skills
Conflict mediation
Customer service
Equipment troubleshooting
Guest services management
Cultural awareness
Reading comprehension
Excellent work ethic
Analytical skills
Leadership
Multitasking abilities
Supervision
Troubleshooting
Complaint resolution
International sales support
Sales expertise
Report preparation
Order Fulfillment
Inbound and Outbound Calling
Training development aptitude
Stock management
Staff education and training
Key stakeholder relationship building
Administrative support
POS systems expert
Shipping procedures understanding
Money handling abilities
Technical Support
Good listening skills
Professional telephone demeanor
Recordkeeping strengths
Creative problem solving
Multi-line phone talent
Key holder experience
Work History
Customer Service Representative, 08/2019 - 08/2020 Kinder Morgan – Concord, CA,
Provided primary customer support to internal and external customers in fast-paced environment.
Regularly exceeded daily sales and product add-on quotas.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Boosted sales revenue by skillfully promoting diverse product or service options.
Responded to customer requests for products, services and company information.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Answered constant flow of customer calls with up to 4-5 calls in queue per minute.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Offered advice and assistance to customers, paying attention to special needs or wants.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Answered customer telephone calls promptly to avoid on-hold wait times.
Twitch Streamer, 01/2020 - Current Jumpcloud – Chicago, IL,
Highly motivated Twitch Streamer with high regular viewer counts.
Great speaker! I deal with over thousands of people during my streams which I can pick and choose when I want to stream. Which won't interfere with any other job I'm connected to!
Experience with video game promotion.
Excellent communication skills with a strong focus on customer service and problem solving abilities.
Carried out day-day-day duties accurately and efficiently.
Managed team of employees, overseeing hiring, training, and professional growth of employees.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Resolved problems, improved operations and provided exceptional service.
Drove operational improvements which resulted in savings and improved profit margins.
Conducted research, gathered information from multiple sources and presented results.
Trusted verified Partner of the Twitch company.
Website Developer, 08/2018 - Current Self-employeed – City, STATE,
Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX and JSON coding.
Designed, implemented and monitored web pages, plugins and functionality for continuous improvement.
Provided front-end website development using WordPress, Hubspot and other editing software.
Provided ongoing efficiency and security maintenance and patching on website interface to maintain viability after launch.
Implemented Google-based SEO and ad campaigns to meet budget specifications.
Oversaw web platform testing, troubleshooting and user sampling prior to live deployment.
Multi-tasked across multiple focuses to generate project results and meet deadlines and organizational expectations.
Employed coding practices based on commonly accepted standards to establish site layout and user interface.
Ran debugging tools such as Firebug and Chrome Inspector to eliminate flaws and glitches prior to publishing.
Conducted functional testing over course of web development lifecycle.
Coded websites using HTML, CSS, JavaScript and jQuery languages.
Oversaw back-end development using PHP to maintain website integrity, security and efficiency.
Converted graphic designs to usable web images using Adobe Photo Shop.
Determined coding requirements for site creation, including e-commerce capability, security and specialized scripts.
Education
High School Diploma: , Expected in 05/2018 - Shaw High School - Columbus, GA GPA:
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