Personable and dedicated Customer Service Representative with extensive experience in Customer Service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Friendly and efficient Customer Service Representative devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding Customer Service Industry standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
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- Prepared daily records of food and gas sales and balanced register drawers.
- Sold store items and services to customers.
- Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
- Inspected identification to determine proper age of customers for alcohol and cigarettes.
- Processed gas and amenities payments.
- Managed wide variety of customer service tasks to resolve customer issues.
- Eliminated safety hazards, removed soiled items and collected trash from customer areas.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Responded to questions about local area and company services.
- Maintained cleanliness, neatness and organization of all areas.
- Stocked and rotated products, supplies and paper goods to optimize freshness.
- Improved customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Drove team success by completing assigned task quickly and accurately.
- Fulfilled additional crew-related duties, including covering breaks in various positions on the floor and multitasking, to maintain nonstop operations.
- Verified orders and bagged items for easy transport.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Took orders, prepared foods and processed payments in full-service fast food establishment.
- Kept customer and food preparation areas clean and well-organized for maximum efficiency.
- Received food orders from individuals and explained offerings.
- Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
- Resolved customer concerns and relayed relevant information to supervisor.
- Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
- Complied with company service standards, including inventory and cash control procedures.
- Reviewed contents on food trays to check receiving complete order.
- Assessed customer needs and upsold products and services to maximize suggestive sales.
- Educated customers on special pricing opportunities and company offerings.
- Prepared daily records of food and gas sales and balanced register drawers.
- Sold store items and services to customers.
- Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
- Inspected identification to determine proper age of customers for alcohol and cigarettes.
- Processed gas and amenities payments.
- Resolved all customer issues to maintain high standards of customer satisfaction.
- Managed wide variety of customer service tasks to resolve customer issues.
- Eliminated safety hazards, removed soiled items and collected trash from customer areas.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Responded to questions about local area and company services.
- Maintained cleanliness, neatness and organization of all areas.
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Resume Overview
School Attended
- Superior High School
Job Titles Held:
- Customer Service Representative
- Crew Member
- Customer Service Representative
Degrees
- GED
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