Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Dependable, energetic customer service representative with terrific work ethic and expertise in information/account logging, handling tasks given by superiors, and assisting customers in quick-paced settings. Drove customer loyalty by promptly offering assistance. Established commitment to engaging customers. Enthusiastic individual with exceptional people skills. Real team player committed to high levels of job performance. Seeking a new challenge interacting with customers and employees alike.

  • Quick to learn.
  • Very good with technology.
  • Eager to learn new skills in a new work environment.
  • Very cheerful, I always try to brighten peoples days.
  • Good communication skills.
  • Organized
  • Professional telephone demeanor
  • Creative problem solving
  • Sale expertise
  • Good listening skills
  • Money handling abilities
Work History
Customer Service Representative, -
Lakeshore Recycling Systems Kingsbury, IN,
  • Educated customers on products and product safety.
  • Stocked counters on floor.
  • Assisted managers with any given task.
  • Kept workplace neat and tidy with thorough cleaning every day.
  • Handled customer phone calls for complaints, prices, item assistance, membership help, and explaining refund processes.
  • Handled customer complaints in store.
  • Handled membership signups and any issues with accounts.
  • Assisted customers in refunds of items that were damaged or if wrong item was purchased.
  • Ran checkout area so customers could pay and get out in a timely matter.
  • Compiled customer feedback and recommended service delivery improvements to management.
  • Responded to customer requests for products, services and company information.
Produce Clerk / Customer Service Representative, 03/2014 - Current
Lakeshore Recycling Systems Mayflower, AR,
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to the “first in, first out” rule.
  • Maintained a safe, neat and clean working environment at all times.
  • Pleasantly greeted customers and provided prompt and courteous service at all times.
  • Assisted customers with price checking and finding requested items in the store.
  • Checked product shelves to make sure that they contained proper price labels and handled price changes when requested by the manager.
  • Cleaned shelves and restocked them with food and other merchandise when the product was running low.
  • Cleaned and sanitized all work surfaces and equipment in accordance with company guidelines.
  • Established and maintained a positive work environment.
  • Addressed guest concerns and resolved all issues to guests’ satisfaction.
  • Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.
  • Trimmed, rotated, culled, crisped and watered produce to maintain freshness and attractiveness.
  • Recorded temperature of food and food storage areas, including freezers and refrigerators.
  • Reduced store product loss.
  • Packaged and labeled products.
  • Used POS system to scan, weigh and enter pricing for items.
  • Engaged customers warmly and provided immediate and dedicated assistance. 
  • Bagged merchandise in careful and efficient manner to minimize damage.
  • Processed POS transactions, including checks, cash, debit and credit purchases and refunds.
  • Maintained accuracy by reconciling cash drawer and restoring adequate cash and coins for transactions. 
  • Requested forms of identification when needed for specific transactions, checked details and promptly verified purchasing ability.
  • Operated a cash register for cash, check and credit card transactions.
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
  • Actively pursued personal learning and development opportunities.
  • Responded to customer concerns with friendly and knowledgeable service.
  • Mentored new sales associates to contribute to the store’s positive culture.
  • Converted unhappy customers to new products in place of out-of-stock items.
  • Built relationships with customers to increase likelihood of repeat business.
Customer Service Representative, 2011 - 02/2014
ShopRite City, STATE,
  • Worked with management to propose and implement proactive customer service solutions.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
  • Managed timely and effective replacement of damaged or missing products.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Described products or services to customers, thoroughly explaining details and care of merchandise.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Liaised with customers, management and sales team to meet customer needs.
  • Handled diverse range of customer service, operational and administrative requirements daily.
  • Handled bill payments, Moneygram, money orders and Lottery for customers.
High School Diploma: , Expected in 2011
Franklin Towne Charter High School - Philadelphia, PA

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School Attended

  • Franklin Towne Charter High School

Job Titles Held:

  • Customer Service Representative
  • Produce Clerk / Customer Service Representative
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  • High School Diploma

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