Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

I am a Positive upbeat person. I bring more than five (5) years of customer experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

  • Account Management
  • Sales Experience
  • Microsoft Outlook
  • Marketing
  • Service Technician Experience
  • Teaching
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Office
  • Account Management, Operating Systems
  • Administrative, Presentation Skills
  • Benefits, Pricing
  • Broadband, Public Relations
  • Budgeting, Quick
  • Business Development, Retail
  • Call Center, Sales
  • Cash handling, Sales Experience
  • Strong communication skills, Teaching
  • Computer Networking, Desktop Support
  • Credit, Technical Support
  • Curriculum Development, Technician
  • Clients, Phone etiquette
  • Customer Service, TV
  • Customer service skills, Troubleshooting
  • Data base, Typing
  • Driving
  • English
  • Event planning
  • Forms
  • Insurance
  • Marketing
  • Meetings
  • Merchandising
  • Microsoft Excel
  • Money
  • Microsoft Office
  • Microsoft Outlook
  • Windows
  • Microsoft Word
  • Negotiation
  • Credit card payment processing
  • Call Center Operations
  • Technologically savvy
  • Courteous demeanor
  • Promotional support
  • Customer relations
  • Adaptive team player
  • Sales expertise
  • In-store support
  • Retail sales customer service
10/2020 to Current
Customer Service Representative Legalzoom Glendale, CA,
  • Set up and activated customer accounts.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize sales.
10/2018 to 08/2020
Customer Service Representative Legalzoom San Mateo, CA,
  • Trained in Advanced technical Support Ability to multitask with six different software at once Customer service skills excelled.
  • Sales in the following fields.
  • TV services.
  • Broadband.
  • Mobility.
  • Mobile insurance.
  • Boosted sales through customer education, competitor knowledge and strategic upselling techniques.
  • Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Supported customers with online billing, access and account issues.
11/2016 to 10/2018
Administrative Assistant Exponent, Inc. Philadelphia, PA,
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
  • Arranged travel and hotel accommodations for international and domestic business meetings and trips.
  • Monitored attendance records by taking note of staff vacation time, sick days and personal days.
  • Conducted and initialized background checks for potential employees.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Maintained inventory in supply closet to prevent shortages.
  • Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
03/2013 to 11/2016
Sales Associate Tire Discounters Dayton, OH,
  • Built trusting relationships with customers by making personal connections.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Worked with fellow sales team members to achieve group targets.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained effective relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Offered product and service consultations and employed upselling techniques.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Processed orders through POS and coordinated product deliveries.
Education and Training
Expected in 09/2012
High School Diploma:
Tutorial High School - ,
  • Chronicles Of Her Mind's Eye- Awakened dchild=1&keywords=chronicles+of+her+minds+eye+awakened&qid=1621903857&sr=8-1 October 2019 This book contains my deepest thoughts.
  • My inspiration was sadness, but the experience has helped me in major ways in life.
  • Instead of having regrets, I used these memories as lessons, I am the woman I am today because of those memories.Memories that tell tales about a young woman who like any other placed her trust in the one she thought was her true love.
  • As you take a walk in my journey may this book bring you to the next chapter in your life.
  • LOVE & LIGHT Additional Information Author & Publisher Jessica Claire.
Willing to relocate: Anywhere
Additional Information
  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

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