I am a Positive upbeat person. I bring more than five (5) years of customer experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Skills
Account Management
Sales Experience
Microsoft Outlook
Marketing
Service Technician Experience
Teaching
Microsoft Excel
Microsoft Word
Microsoft Office
Account Management, Operating Systems
Administrative, Presentation Skills
Benefits, Pricing
Broadband, Public Relations
Budgeting, Quick
Business Development, Retail
Call Center, Sales
Cash handling, Sales Experience
Strong communication skills, Teaching
Computer Networking, Desktop Support
Credit, Technical Support
Curriculum Development, Technician
Clients, Phone etiquette
Customer Service, TV
Customer service skills, Troubleshooting
Data base, Typing
Driving
English
Event planning
Forms
Insurance
Marketing
Meetings
Merchandising
Microsoft Excel
Money
Microsoft Office
Microsoft Outlook
Windows
Microsoft Word
Negotiation
Credit card payment processing
Call Center Operations
Technologically savvy
Courteous demeanor
Promotional support
Customer relations
Adaptive team player
Sales expertise
In-store support
Retail sales customer service
Experience
10/2020 to Current
Customer Service RepresentativeLegalzoom – Glendale, CA,
Set up and activated customer accounts.
Consulted with customers to determine best methods to resolve service and billing issues.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Assessed customer needs and upsold products and services to maximize sales.
10/2018 to 08/2020
Customer Service RepresentativeLegalzoom – San Mateo, CA,
Trained in Advanced technical Support Ability to multitask with six different software at once Customer service skills excelled.
Sales in the following fields.
TV services.
Broadband.
Mobility.
Mobile insurance.
Boosted sales through customer education, competitor knowledge and strategic upselling techniques.
Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Supported customers with online billing, access and account issues.
11/2016 to 10/2018
Administrative AssistantExponent, Inc. – Philadelphia, PA,
Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
Arranged travel and hotel accommodations for international and domestic business meetings and trips.
Monitored attendance records by taking note of staff vacation time, sick days and personal days.
Conducted and initialized background checks for potential employees.
Tracked and submitted employee timesheets to accounting department for payroll processing.
Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Maintained inventory in supply closet to prevent shortages.
Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
03/2013 to 11/2016
Sales AssociateTire Discounters – Dayton, OH,
Built trusting relationships with customers by making personal connections.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Worked with fellow sales team members to achieve group targets.
Sold various products by explaining unique features and educating customers on proper application.
Built and maintained effective relationships with peers and upper management to drive team success.
Answered incoming telephone calls to provide store, products and services information.
Met merchandise processing standards and maintained organized and accessible work area.
Offered product and service consultations and employed upselling techniques.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Processed orders through POS and coordinated product deliveries.
Education and Training
Expected in 09/2012
High School Diploma: Tutorial High School - , GPA:
Accomplishments
Chronicles Of Her Mind's Eye- Awakened
https://www.amazon.com/Chronicles-Her-Minds-Eye-Awakened/dp/1693382865/ref=sr_1_1?
dchild=1&keywords=chronicles+of+her+minds+eye+awakened&qid=1621903857&sr=8-1
October 2019
This book contains my deepest thoughts.
My inspiration was sadness, but the experience has helped
me in major ways in life.
Instead of having regrets, I used these memories as lessons, I am the woman
I am today because of those memories.Memories that tell tales about a young woman who like any
other placed her trust in the one she thought was her true love.
As you take a walk in my journey may
this book bring you to the next chapter in your life.
LOVE & LIGHT
Additional Information
Author & Publisher
Jessica Claire.
Willing to relocate: Anywhere
Additional Information
Willing to relocate: Anywhere, Authorized to work in the US for any employer
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