LiveCareer-Resume

customer service representative administrator resume example with 6+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Well-organized Administrative professional bringing excellent multitasking abilities developed over 10 years of administration experience. Commended for consistently driving team success with knowledgeable enforcement of company procedures and skillful personnel training. Proficien expertise in database management. Service-focused administrator bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency.

Skills
  • Report preparation
  • Order Fulfillment
  • Financial Oversight
  • Expense Reporting
  • Scheduling
  • Office administration
  • Stock management
  • Performance improvement
  • Business administration
  • Staff education and training
  • Credit card processing
  • Inbound and Outbound Calling
  • Operations Oversight
  • Budgeting
  • Staff Management
  • Documentation and reporting
  • CRM
  • Office management
  • Strategic Planning
  • Bookkeeping
Work History
Customer Service Representative, Administrator , 07/2018 to Current
Csm CorporationGillette, WY,
  • Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
  • Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting decrease in cancellations.
  • Utilized proven problem-solving methods in accordance with company policy to enhance client satisfaction.
  • Responded to customer requests for products, services and company information.
  • Maintained accurate, current and compliant financial records by monitoring and addressing variances.
  • Confirmed accurate completion of forms and reports for admission, transfer and/or discharge of each client
  • Collected, validated and distributed information to employees.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls in queue per minute.
  • Entered and maintained departmental records into company database
Front Desk Receptionist, 08/2016 to 11/2020
Power Plant ServicesSaint Louis, MO,
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Resolved customer issues quickly and notified Operations Manager immediately when problems escalated.
  • Received packages and mail at front desk and dispersed to correct employees.
  • Planned coverage needs and organized services to support incoming special events.
Administrative Assistant, 08/2012 to 07/2014
InfrinitrimCity, STATE,
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Monitored work calendar and scheduled appointments, meetings and travel.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Maintained complex digital filing system for financial information.
  • Executed record filing system to improve document organization and management.
  • Maintained staff directory and company policy handbook for human resources department.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Associate of Arts: Business Management , Expected in 05/2012 to Florida State College At Jacksonville - Jacksonville, FL
GPA:

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Resume Overview

School Attended

  • Florida State College At Jacksonville

Job Titles Held:

  • Customer Service Representative, Administrator
  • Front Desk Receptionist
  • Administrative Assistant

Degrees

  • Associate of Arts

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