Customer Service Representative/Administrative Assistant Resume Example
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CUSTOMER SERVICE REPRESENTATIVE/ADMINISTRATIVE ASSISTANT
Summary
To secure long term full time employment. Responsible and proficient billing specialist, and customer service representative. Highly enthusiastic customer service professional with 5 years client interface experience.
Highlights
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Accomplishments
Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
Experience
Customer Service Representative/Administrative Assistant
July 2016 to CurrentCompany Name － City, StateProperly directed inbound calls in phone queues to improve call flow. Managed accounting operations, accounting close, account reporting and reconciliations. Evaluated accounting requirements during discovery meetings with potential clients Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Prepared financial and regulatory reports required by laws, regulations or boards of directors. Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Maintained the front desk and reception area in a neat and organized fashion. Maintained an up-to-date department organizational chart. Made copies, sent faxes and handled all incoming and outgoing correspondence. Managed daily office operations and maintenance of equipment. Handled cash and deposits using the proper accounting procedures and documentation.
July 2016 to CurrentCompany Name － City, StateProperly directed inbound calls in phone queues to improve call flow. Managed accounting operations, accounting close, account reporting and reconciliations. Evaluated accounting requirements during discovery meetings with potential clients Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Prepared financial and regulatory reports required by laws, regulations or boards of directors. Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Maintained the front desk and reception area in a neat and organized fashion. Maintained an up-to-date department organizational chart. Made copies, sent faxes and handled all incoming and outgoing correspondence. Managed daily office operations and maintenance of equipment. Handled cash and deposits using the proper accounting procedures and documentation.
Receptionist
May 2016 to CurrentCompany Name － City, StateCollected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Ran reports and supplied data to fulfill customer report requirements. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported product issues.
May 2016 to CurrentCompany Name － City, StateCollected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Ran reports and supplied data to fulfill customer report requirements. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported product issues.
Billing Specialist
July 2014 to April 2016Company Name － City, State
July 2014 to April 2016Company Name － City, State
- Answer telephones and direct calls to appropriate staff.
- Perform bookkeeping duties, preparing and sending financial statements or bills, and keeping financial records Operate computers programmed with accounting software to record, store, and analyze information.
- Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
- Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.
- Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.
- Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.
- Comply with federal, state, and company policies, procedures, and regulations.
- Reconcile or note and report discrepancies found in records.
- Access computerized financial information to answer general questions as well as those related to specific accounts.
- Compare computer printouts to manually maintained journals to determine if they match.
- Match order forms with invoices, and record the necessary information.
- Perform general office duties such as filing, answering telephones, and handling routine correspondence.
Mobile Sales Associate
October 2012 to May 2014Company Name － City, State
October 2012 to May 2014Company Name － City, State
- Greet customers and ascertain what each customer wants or needs.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Answer questions regarding the store and its merchandise.
- Prepare sales slips or sales contracts.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Place special orders or call other stores to find desired items.
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
- Exchange merchandise for customers and accept returns.
- Clean shelves, counters, and tables.
Receptionist
October 2012 to January 2013Company Name － City, State
October 2012 to January 2013Company Name － City, State
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Hear and resolve complaints from customers or the public.
- Receive payment and record receipts for services.
- Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
- Translate.
Education
High School Diploma : May 2013Johnson High School － City, State
December 2014Everest University － City, State
Languages
Bilingual Spanish/English
Skills
10-key, accounting software, scheduling appointments, bookkeeping, calculators, contracts, credit, databases, Debit, English, filing, financial, financial statements, financial
statements, forms, general office duties, Access, Exchange, Microsoft Word, copy machines, policies, reception, sales, Fluent in Spanish, Spanish, spreadsheets, switchboard, tables, taking messages, telephone, phone skills, telephones, typewriters
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Resume Overview
School Attended
- Johnson High School
- Everest University
Job Titles Held:
- Customer Service Representative/Administrative Assistant
- Receptionist
- Billing Specialist
- Mobile Sales Associate
Degrees
- High School Diploma : May 2013
December 2014
