Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Experienced business professional pursuing new professional challenges with room for advancement after recently achieving bachelor's degree in business from Saint Mary's University. Consistent success in planning and operational improvements. Experience in staff procedures positively impacting overall morale and productivity. Recognized repeatedly for performance, operational excellence and organizational development including customer satisfaction. Ready to take on challenges in exciting new position. Motivated to learn, grow and excel in business administration.

  • Coach)Mentor/Influence
  • Customer service
  • Database
  • Employee relations
  • Filing
  • Human resource
  • Invoicing
  • Organizing
  • Scheduling
  • Communications
  • Clerical support
  • Policy and procedure implementation
Work History
01/1990 to 01/1991 Customer Service Representative Leidos Holdings Inc. | Indianapolis, IN,
  • Organize and lead training programs across enterprise and collaborate with management to develop customer service training including escalation of protocols, and regulations
  • Manage service department database
  • Teach or coach personnel and employees essential functions and benefits of computers in workplace
  • Conduct and advise organization by directing and hosting company events
  • Filing, organizing, invoicing and assisting with human resource department to increase work effectiveness by forty percent within administration
  • Increase employee retention, employee relations and customer acquisition and retention by 75 percent
  • Educate customers on promotions to enhance sales
  • Answer constant flow of customer calls
  • Cultivate customer loyalty, promoted repeat customers and improved sales
  • Field customer questions regarding available merchandise, sales, current prices and upcoming company changes
  • Offer advice and assistance to customers, paying attention to special needs or wants
  • Respond to customer requests for products, services and company information
  • Enter customer interaction details in Microsoft to report requests, document problems and record solutions offered
  • Utilize strong communication skills to maintain customer satisfaction
  • Evaluate account and service histories to identify trends, using data to mitigate future issues
  • Suggest new procedure to persuade manager to better system for customer retention customer, resulting in increased revenue
  • Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Provide primary customer support to internal and external customers in fast-paced environment
  • Assist customers with setting appointments, and special order requests, and arranging pick-up times
  • Compile customer feedback and recom service delivery improvements to management
  • Collect customer feedback and made process changes to exceed customer satisfaction goals seventy percent
01/1991 to 01/1993 Administrative Assistant Exponent, Inc. | Houston, TX,
  • Deliver professional, courteous, first-line communication with clients, manage appointments and scheduling for mortgage closers and title professionals
  • Manage all document filing functions and take initiative to help other departments to learn and advance
  • Assist with administration and operations of human resource department and other employee departments
  • Follow employee and customer policy, protocols, procedures and legal regulations
  • Influence integrity by assisting and collaborating with administration written ethical policies in performance of employee ethical standards which increased employee retention by ten percent
  • Scheduled office meetings and client appointments
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
  • Processed invoices and expenses in accounts payable using Excel
  • Routed incoming calls and faxes and drafted detailed messages to expedite response
01/1993 to 01/2004 Business Owner Kris Anne's Daycare | City, STATE,
  • Instituted and upheld ethical, safe, and nurturing environment including strategic event planning which includes diverse cultures which gave growth of 100 percent resulting in constant full capacity
  • Cultivate relationships, mentor parents and communicate, including formal progress reports policies
  • Adhere to state standards in business and maintained strict regulatory compliance with all necessary certifications and safety protocols including home inspections, first aid, and CPR
  • Interview, recruit, hire and train new employees
  • Maintain certification and legal requirements
  • Put together realistic budgets based upon costs and fees for effectively operating business
  • Set, enforced and optimized internal policies to maintain efficiency of clarity of rules and prices
  • Learned and remained updated on statutory requirements and regulations
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards in all operations
  • Employed prompt decision-making and in-depth research to resolve issues efficiently and effectively by communicating issues or needs
  • Consulted with customers to assess needs and propose optimal solutions
  • Achieved sales goals and increased revenue and profits through effective strategy development and organizational leadership
01/2004 to Current Company Owner KA (Kris Anne) Cleaning Service | City, STATE,
  • Founded and owner of successful home cleaning brand in changing environment reaching twenty-five percent growth in business
  • Fabricated portfolio of long-standing clients and increased new clients by fifty percent
  • Established and maintain business successfully by developing staff which retains 100 percent customer acquisition
  • Manage all components of small business ownership
  • Interviewing, hiring, and training new employees
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels forty percent
  • Conducted target market research to scope out industry competition and identify advantageous trends
  • Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities
  • Trained, motivated, and developed team members throughout sixteen year business history
  • Achieved sales goals and increased revenue and profits through effective strategy development and organizational leadership
Expected in 2019 Bachelor of Science | Business Administration WITH LASALLIAN STYLE FOCUS at Saint Mary's University, Minneapolis, MN, GPA:

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School Attended

  • WITH LASALLIAN STYLE FOCUS at Saint Mary's University

Job Titles Held:

  • Customer Service Representative
  • Administrative Assistant
  • Business Owner
  • Company Owner


  • Bachelor of Science

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