Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Experienced business professional pursuing new professional challenges with room for advancement after recently achieving bachelor's degree in business from Saint Mary's University. Consistent success in planning and operational improvements. Experience in staff procedures positively impacting overall morale and productivity. Recognized repeatedly for performance, operational excellence and organizational development including customer satisfaction. Ready to take on challenges in exciting new position. Motivated to learn, grow and excel in business administration.
Skills
Coach)Mentor/Influence
Customer service
Database
Employee relations
Filing
Human resource
Invoicing
Organizing
Scheduling
Communications
Clerical support
Policy and procedure implementation
Work History
01/1990 to 01/1991Customer Service RepresentativeLeidos Holdings Inc. | Indianapolis, IN,
Organize and lead training programs across enterprise and collaborate with management to develop customer service training including escalation of protocols, and regulations
Manage service department database
Teach or coach personnel and employees essential functions and benefits of computers in workplace
Conduct and advise organization by directing and hosting company events
Filing, organizing, invoicing and assisting with human resource department to increase work effectiveness by forty percent within administration
Increase employee retention, employee relations and customer acquisition and retention by 75 percent
Educate customers on promotions to enhance sales
Answer constant flow of customer calls
Cultivate customer loyalty, promoted repeat customers and improved sales
Field customer questions regarding available merchandise, sales, current prices and upcoming company changes
Offer advice and assistance to customers, paying attention to special needs or wants
Respond to customer requests for products, services and company information
Enter customer interaction details in Microsoft to report requests, document problems and record solutions offered
Utilize strong communication skills to maintain customer satisfaction
Evaluate account and service histories to identify trends, using data to mitigate future issues
Suggest new procedure to persuade manager to better system for customer retention customer, resulting in increased revenue
Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Provide primary customer support to internal and external customers in fast-paced environment
Assist customers with setting appointments, and special order requests, and arranging pick-up times
Compile customer feedback and recom service delivery improvements to management
Collect customer feedback and made process changes to exceed customer satisfaction goals seventy percent
01/1991 to 01/1993Administrative AssistantExponent, Inc. | Houston, TX,
Deliver professional, courteous, first-line communication with clients, manage appointments and scheduling for mortgage closers and title professionals
Manage all document filing functions and take initiative to help other departments to learn and advance
Assist with administration and operations of human resource department and other employee departments
Follow employee and customer policy, protocols, procedures and legal regulations
Influence integrity by assisting and collaborating with administration written ethical policies in performance of employee ethical standards which increased employee retention by ten percent
Scheduled office meetings and client appointments
Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
Processed invoices and expenses in accounts payable using Excel
Routed incoming calls and faxes and drafted detailed messages to expedite response
01/1993 to 01/2004Business OwnerKris Anne's Daycare | City, STATE,
Instituted and upheld ethical, safe, and nurturing environment including strategic event planning which includes diverse cultures which gave growth of 100 percent resulting in constant full capacity
Cultivate relationships, mentor parents and communicate, including formal progress reports policies
Adhere to state standards in business and maintained strict regulatory compliance with all necessary certifications and safety protocols including home inspections, first aid, and CPR
Interview, recruit, hire and train new employees
Maintain certification and legal requirements
Put together realistic budgets based upon costs and fees for effectively operating business
Set, enforced and optimized internal policies to maintain efficiency of clarity of rules and prices
Learned and remained updated on statutory requirements and regulations
Established, optimized and enforced business policies to maintain consistency and high-quality standards in all operations
Employed prompt decision-making and in-depth research to resolve issues efficiently and effectively by communicating issues or needs
Consulted with customers to assess needs and propose optimal solutions
Achieved sales goals and increased revenue and profits through effective strategy development and organizational leadership
01/2004 to CurrentCompany OwnerKA (Kris Anne) Cleaning Service | City, STATE,
Founded and owner of successful home cleaning brand in changing environment reaching twenty-five percent growth in business
Fabricated portfolio of long-standing clients and increased new clients by fifty percent
Established and maintain business successfully by developing staff which retains 100 percent customer acquisition
Manage all components of small business ownership
Interviewing, hiring, and training new employees
Devised, deployed and monitored processes to boost long-term business success and increase profit levels forty percent
Conducted target market research to scope out industry competition and identify advantageous trends
Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities
Trained, motivated, and developed team members throughout sixteen year business history
Achieved sales goals and increased revenue and profits through effective strategy development and organizational leadership
Education
Expected in 2019Bachelor of Science | Business AdministrationWITH LASALLIAN STYLE FOCUS at Saint Mary's University, Minneapolis, MN, GPA:
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WITH LASALLIAN STYLE FOCUS at Saint Mary's University
