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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Skilled food preparation worker successful at producing consistent, high-quality dishes every day. Able to follow the recipe closely or make adjustments based on guest requirements. Smoothly organize supplies, prepare ingredients and keep the kitchen clean and ready for any need. An expert in customer service with 10 years of related experience and advanced customer satisfaction skills. Always looking for ways to improve productivity and customer satisfaction with exceptional service. Maintain well-organized and presentable work areas at all times.
Skills
  • Maintain food safety Clean and sanitize surfaces
  • Portion out servings Track food use
  • Organize supplies Prepare ingredients
  • Maintain equipment Coordinate schedules
  • Process payments Serve customers
  • Documentation Cross-selling
  • Budgets
  • Closing
  • Documentation
  • Food safety
  • Hand trucks
  • Inventory
  • Neat
  • Organizing
  • Profit
  • Selling
  • Unique
Education and Training
Menchville High School Newport News, VA Expected in 2012 – – High School Diploma : - GPA : GPA: 2.9, Graduated with honors. Student Scholar Athlete Health Science
Thomas Nelson Community College Hampton, VA Expected in – – : - GPA :
Experience
Leidos Holdings Inc. - Customer Service Representative
Tampa, FL, 01/2020 - Current
  • Assessed customer needs and upsold products and services to maximize client sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Upheld privacy and security requirements established by Ibex Global agencies.
  • Documented conversations with customers to track requests, problems and solutions.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Worked with managers to develop service improvement initiatives.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Set up and activated customer accounts.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Reviewed account and service histories to identify trends and issues.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
Tony C's Coal Fired Pizza - Kitchen staff/Cook
Bee Cave, TX, 03/2019 - 07/2019
  • Created special dressings and sauces to complement prepared dishes, delighting customers with unique flavor combinations.
  • Minimized the spoilage of prepared foods by properly storing items in designated containers.
  • Protected the establishment's customers by keeping work areas, utensils and dishes clean and sterilized.
  • Weighed and measured ingredients to match the recipe's formula and achieve the desired consistency.
  • Portioned out food for dine-in or take-out orders, minimizing food waste and consistently controlling amounts to maintain budgets.
  • Completed daily opening, closing and shift change tasks to keep the kitchen clean and efficient.
  • Took advantage of slow periods to prepare pre-made items such as fruit, vegetable and pasta salads.
  • Prepared for expected needs by readying ingredients such as vegetables to use in cooked dishes.
  • Consulted with customers to understand their desires and suggest the best products to meet their needs.
  • Moved heavy boxes, containers and pallets with the use of hand trucks and pallet jacks.
Mellow Mushroom Pizza Bakers - Kitchen staff/Cook
City, STATE, 10/2016 - 07/2018
  • Protected the establishment's customers by keeping work areas, utensils and dishes clean and sterilized.
  • Minimized the spoilage of prepared foods by properly storing items in designated containers.
  • Prepared for expected needs by readying ingredients such as vegetables to use in cooked dishes.
  • Took advantage of slow periods to prepare pre-made items such as fruit, vegetable and pasta salads.
  • Weighed and measured ingredients to match the recipe's formula and achieve the desired consistency.
  • Portioned out food for dine-in or take-out orders, minimizing food waste and consistently controlling amounts to maintain budgets.
  • Completed daily opening, closing and shift change tasks to keep the kitchen clean and efficient.
Tucanos Brazilian Grill - Kitchen Manager
City, STATE, 02/2013 - 12/2014
  • Prepared for special customer and community events by organizing the catering and facilities for up to 100 guests.
  • Protected customers and the liability of the establishment by keeping operations in line with health codes.
  • Monitored the performance of kitchen workers and consistently improved the productivity of each team member with hands-on, motivational approaches.
  • Kept food costs in line by minimizing waste and controlling the portions on each dish.
  • Estimated the ingredients and supplies needed to keep inventory at the optimal level.
  • Regularly removed trash, organized tools and checked the shop's equipment to maintain a neat and safe work area.
  • Consulted with customers to understand their desires and suggest the best products to meet their needs.
Activities and Honors

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Resume Overview

School Attended

  • Menchville High School
  • Thomas Nelson Community College

Job Titles Held:

  • Customer Service Representative
  • Kitchen staff/Cook
  • Kitchen staff/Cook
  • Kitchen Manager

Degrees

  • High School Diploma

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