Skilled food preparation worker successful at producing consistent, high-quality dishes
every day. Able to follow the recipe closely or make adjustments based on guest
requirements. Smoothly organize supplies, prepare ingredients and keep the kitchen
clean and ready for any need.
An expert in customer service with 10 years of related experience and advanced
customer satisfaction skills. Always looking for ways to improve productivity and customer
satisfaction with exceptional service. Maintain well-organized and presentable work areas
at all times.
Skills
Maintain food safety Clean and sanitize surfaces
Portion out servings Track food use
Organize supplies Prepare ingredients
Maintain equipment Coordinate schedules
Process payments Serve customers
Documentation Cross-selling
Budgets
Closing
Documentation
Food safety
Hand trucks
Inventory
Neat
Organizing
Profit
Selling
Unique
Education and Training
Menchville High SchoolNewport News, VAExpected in 2012 – –High School Diploma: - GPA:GPA: 2.9, Graduated with honors.
Student Scholar Athlete
Health Science
Thomas Nelson Community CollegeHampton, VAExpected in – –: - GPA:
Experience
Leidos Holdings Inc. - Customer Service Representative Tampa, FL, 01/2020 - Current
Assessed customer needs and upsold products and services to maximize client sales.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Upheld privacy and security requirements established by Ibex Global agencies.
Documented conversations with customers to track requests, problems and solutions.
Evaluated customer account information to assess current issues and determine potential solutions.
Educated customers on special pricing opportunities and company offerings.
Worked with managers to develop service improvement initiatives.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Set up and activated customer accounts.
Consulted with customers to determine best methods to resolve service and billing issues.
Reviewed account and service histories to identify trends and issues.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Escalated customer concerns, store issues and inventory requirements to supervisors.
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