close
  • Dashboard
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Customer Service
      • Education
      • Sales
      • Manager
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Microsoft Word
      • Professional
      • Modern
      • Traditional
      • Creative
      • View All
    • Resume Services
    • Resume Formats
      • Resume Formats
      • Chronological
      • Functional
      • Combination
    • Resume Review
    • How to Write a Resume
      • How to Write a Resume
      • Summary
      • Experience
      • Education
      • Skills
        • Skills
        • Hard Skills
        • Soft Skills
    • Resume Objectives
  • CV
    • CV
    • CV Examples
    • CV Formats
    • CV Templates
    • How to Write a CV
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Customer Service
      • Marketing
      • Sales
      • Education
      • Accounting
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Questions
  • Resources
  • About
    • About
    • Reviews
  • Contact
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Customer Service Representative/Accounting Assistant
Please provide a type of job or location to search!
SEARCH

Customer Service Representative/Accounting Assistant Resume Example

Love this resume?Build Your Own Now
CUSTOMER SERVICE REPRESENTATIVE/ACCOUNTING ASSISTANT
Professional Summary

Dedicated & motivated customer service representative with 10+ years of experience with a variety of products & services; specializing in quality, speed & optimization. Driven to enhance customer experiences by employing service-oriented behaviors and providing customized solutions to build loyalty while offering empathy, reliability and enthusiasm.

Skills
  • Proficient with Microsoft Office Suite, Adobe Acrobat, Converge & Quickbooks as well as 10-key by touch
  • Outstanding listening, verbal communication, and interpersonal skills
  • Exceptional judgment, time management, attention to detail, and organizational skills to prioritize tasks
  • Proven ability to adapt to any environment
Work History
Customer Service Representative/Accounting AssistantMarco's Pizza - West Bend , WI03/2017 - Current
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in decrease in cancellations.
  • Entered customer interaction details to track requests, document problems and record solutions offered.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Tracked contracts, proposals and waivers to keep billing accurate and current.
  • Submitted card and check deposits and generated cash receipts to record money received.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Processed bill reminders and consulted with third-party collection agency to resolve past-due customer accounts.
  • Reviewed all fire system account signals to identify any issues and worked along side customers/coworkers to identify solutions
  • Performed all clerical duties including creating and updating all customer files, answering emails/phone calls to answer customer inquiries & pick-up/sort mail
Style SpecialistCharming Charlie - City , STATE08/2016 - 12/2016
  • Greeted all clients with warm smile and asked open-ended questions to better understand their needs/wants.
  • Drove brand awareness by organizing display setups and assisting in merchandising.
  • Cross-sold jewelry, shoes, hats and other accessories that would complete outfit or boost new wardrobe.
  • Collaborated with other stylists to discuss exciting new trends that could be utilized in development of showroom displays.
  • Worked collaboratively with a diverse team of associates to achieve daily objectives, including providing stellar service to educate customers about products and services.
  • Answered and directed phone calls of a minimal volume
  • Developed an eye for detail while marketing merchandise
    Processed transactions in an accurate, timely, and efficient manner.
Crew Leader (Promoted in June 2016)Wendy's - City , STATE03/2015 - 08/2016
  • Trained employees in time management and proper ways to complete job duties.
  • Tallied and recorded daily inventory, waste, product temperatures, and service times into excel spreadsheets
  • Promoted from Crew Member to Crew Leader for outstanding performance and leadership.
  • Led team of 25 crew members to provide exceptional service to customers.
  • Successfully reduced amount of time to deliver food to drive-thru customers by 15 seconds.
Crew MemberMcDonald's - City , STATE06/2012 - 01/2015
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Worked well with coworkers and accepted coaching from management team.
  • Supported great dining and meal experiences for guests.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Operated as full-service food provider by taking orders, preparing meals and collecting payments.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Performed shift change tasks each day to keep store efficient and neat.
Education
Bachelor of Arts: English LiteratureSan Francisco State University - City12/2016
  • Successfully made Dean's List every semester
  • Linguistics
    ▪ Skillfully collected, analyzed, and expertly utilized data to prove/disprove complex concepts
    ▪ Collaborated with a diverse team to recognize concepts in a variety of works, construct documents, and provide
    feedback on work
  • History of English and American Literatures
    ▪ Understood a wide array of cultural, historical, and religious perspectives to obtain a greater understanding of
    humanity
    ▪ Read and analyzed literature written in multiple languages
    ▪ Prioritized deadlines and continuously met numerous deadlines
High School DiplomaTracy High School - City, State06/2012
Associate of Arts: EnglishSan Joaquin Delta College - City, State12/2014
  • Awarded an AA in Teacher Preparation & Humanities
  • Published poetry: Artifact Nouveau, Placeholder and Poet's Espresso.
Certifications
  • Recent typing certificate verifying ability to type at 56 words per minute with 100% accuracy
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

92Good
Resume Strength
  • Formatting
  • Word choice
  • Measurable results

Resume Overview

School Attended

  • San Francisco State University
  • Tracy High School
  • San Joaquin Delta College

Job Titles Held:

  • Customer Service Representative/Accounting Assistant
  • Style Specialist
  • Crew Leader (Promoted in June 2016)
  • Crew Member

Degrees

  • Bachelor of Arts : English Literature
    High School Diploma
    Associate of Arts : English

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Office-Assistant/Customer-Service-Representative-Agent-resume-sample

Office Assistant/Customer Service Representative Agent

Giltner

Jerome , ID

Lead,-Customer-Service-Representative-resume-sample

Lead, Customer Service Representative

Circle K Stores, Inc.

Cottleville , MO

Accounting-Administrator-&-Customer-Service-resume-sample

Accounting Administrator & Customer Service

Barr Engineering

Reno , NV

  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
  • Work Here
  • Contact Us
  • FAQs
  • Accessibility
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2022, Bold Limited. All rights reserved.