Dedicated & motivated customer service representative with 10+ years of experience with a variety of products & services; specializing in quality, speed & optimization. Driven to enhance customer experiences by employing service-oriented behaviors and providing customized solutions to build loyalty while offering empathy, reliability and enthusiasm.
Skills
Proficient with Microsoft Office Suite, Adobe Acrobat, Converge & Quickbooks as well as 10-key by touch
Outstanding listening, verbal communication, and interpersonal skills
Exceptional judgment, time management, attention to detail, and organizational skills to prioritize tasks
Proven ability to adapt to any environment
Work History
Customer Service Representative/Accounting Assistant, 03/2017 - Current Marco's Pizza – West Bend, WI,
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Suggested new procedure to persuade cancelling customers to stay with company, resulting in decrease in cancellations.
Entered customer interaction details to track requests, document problems and record solutions offered.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
Tracked contracts, proposals and waivers to keep billing accurate and current.
Submitted card and check deposits and generated cash receipts to record money received.
Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Processed bill reminders and consulted with third-party collection agency to resolve past-due customer accounts.
Reviewed all fire system account signals to identify any issues and worked along side customers/coworkers to identify solutions
Performed all clerical duties including creating and updating all customer files, answering emails/phone calls to answer customer inquiries & pick-up/sort mail
Style Specialist, 08/2016 - 12/2016 Charming Charlie – City, STATE,
Greeted all clients with warm smile and asked open-ended questions to better understand their needs/wants.
Drove brand awareness by organizing display setups and assisting in merchandising.
Cross-sold jewelry, shoes, hats and other accessories that would complete outfit or boost new wardrobe.
Collaborated with other stylists to discuss exciting new trends that could be utilized in development of showroom displays.
Worked collaboratively with a diverse team of associates to achieve daily objectives, including providing stellar service to educate customers about products and services.
Answered and directed phone calls of a minimal volume
Developed an eye for detail while marketing merchandise
Processed transactions in an accurate, timely, and efficient manner.
Crew Leader (Promoted in June 2016), 03/2015 - 08/2016 Wendy's – City, STATE,
Trained employees in time management and proper ways to complete job duties.
Tallied and recorded daily inventory, waste, product temperatures, and service times into excel spreadsheets
Promoted from Crew Member to Crew Leader for outstanding performance and leadership.
Led team of 25 crew members to provide exceptional service to customers.
Successfully reduced amount of time to deliver food to drive-thru customers by 15 seconds.
Crew Member, 06/2012 - 01/2015 McDonald's – City, STATE,
Prepared products following restaurant, health, and safety standards and procedures.
Prepared and cooked food orders for customers by noting customizations and portion sizes.
Worked well with coworkers and accepted coaching from management team.
Supported great dining and meal experiences for guests.
Maintained energy and enthusiasm in fast-paced environment.
Worked flexible hours; night, weekend, and holiday shifts.
Operated as full-service food provider by taking orders, preparing meals and collecting payments.
Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Performed shift change tasks each day to keep store efficient and neat.
Education
Bachelor of Arts: English Literature, Expected in 12/2016 - San Francisco State University - San Francisco, CA, GPA:
Successfully made Dean's List every semester
Linguistics
▪ Skillfully collected, analyzed, and expertly utilized data to prove/disprove complex concepts
▪ Collaborated with a diverse team to recognize concepts in a variety of works, construct documents, and provide
feedback on work
History of English and American Literatures
▪ Understood a wide array of cultural, historical, and religious perspectives to obtain a greater understanding of
humanity
▪ Read and analyzed literature written in multiple languages
▪ Prioritized deadlines and continuously met numerous deadlines
High School Diploma: , Expected in 06/2012 - Tracy High School - Tracy, CA GPA:
Associate of Arts: English, Expected in 12/2014 - San Joaquin Delta College - Stockton, CA GPA:
Awarded an AA in Teacher Preparation & Humanities
Published poetry: Artifact Nouveau, Placeholder and Poet's Espresso.
Certifications
Recent typing certificate verifying ability to type at 56 words per minute with 100% accuracy
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School Attended
San Francisco State University
Tracy High School
San Joaquin Delta College
Job Titles Held:
Customer Service Representative/Accounting Assistant
