Customer Service Representative/Accounting Assistant Resume Example
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CUSTOMER SERVICE REPRESENTATIVE/ACCOUNTING ASSISTANT
Professional Summary
Dedicated & motivated customer service representative with 10+ years of experience with a variety of products & services; specializing in quality, speed & optimization. Driven to enhance customer experiences by employing service-oriented behaviors and providing customized solutions to build loyalty while offering empathy, reliability and enthusiasm.
Skills
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Work History
Customer Service Representative/Accounting AssistantMarco's Pizza - West Bend , WI03/2017 - Current
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Suggested new procedure to persuade cancelling customers to stay with company, resulting in decrease in cancellations.
- Entered customer interaction details to track requests, document problems and record solutions offered.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Tracked contracts, proposals and waivers to keep billing accurate and current.
- Submitted card and check deposits and generated cash receipts to record money received.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Processed bill reminders and consulted with third-party collection agency to resolve past-due customer accounts.
- Reviewed all fire system account signals to identify any issues and worked along side customers/coworkers to identify solutions
- Performed all clerical duties including creating and updating all customer files, answering emails/phone calls to answer customer inquiries & pick-up/sort mail
Style SpecialistCharming Charlie - City , STATE08/2016 - 12/2016
- Greeted all clients with warm smile and asked open-ended questions to better understand their needs/wants.
- Drove brand awareness by organizing display setups and assisting in merchandising.
- Cross-sold jewelry, shoes, hats and other accessories that would complete outfit or boost new wardrobe.
- Collaborated with other stylists to discuss exciting new trends that could be utilized in development of showroom displays.
- Worked collaboratively with a diverse team of associates to achieve daily objectives, including providing stellar service to educate customers about products and services.
- Answered and directed phone calls of a minimal volume
- Developed an eye for detail while marketing merchandise
Processed transactions in an accurate, timely, and efficient manner.
Crew Leader (Promoted in June 2016)Wendy's - City , STATE03/2015 - 08/2016
- Trained employees in time management and proper ways to complete job duties.
- Tallied and recorded daily inventory, waste, product temperatures, and service times into excel spreadsheets
- Promoted from Crew Member to Crew Leader for outstanding performance and leadership.
- Led team of 25 crew members to provide exceptional service to customers.
- Successfully reduced amount of time to deliver food to drive-thru customers by 15 seconds.
Crew MemberMcDonald's - City , STATE06/2012 - 01/2015
- Prepared products following restaurant, health, and safety standards and procedures.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Worked well with coworkers and accepted coaching from management team.
- Supported great dining and meal experiences for guests.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked flexible hours; night, weekend, and holiday shifts.
- Operated as full-service food provider by taking orders, preparing meals and collecting payments.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Performed shift change tasks each day to keep store efficient and neat.
Education
Bachelor of Arts: English LiteratureSan Francisco State University - City12/2016
- Successfully made Dean's List every semester
- Linguistics
▪ Skillfully collected, analyzed, and expertly utilized data to prove/disprove complex concepts
▪ Collaborated with a diverse team to recognize concepts in a variety of works, construct documents, and provide
feedback on work - History of English and American Literatures
▪ Understood a wide array of cultural, historical, and religious perspectives to obtain a greater understanding of
humanity
▪ Read and analyzed literature written in multiple languages
▪ Prioritized deadlines and continuously met numerous deadlines
High School DiplomaTracy High School - City, State06/2012
Associate of Arts: EnglishSan Joaquin Delta College - City, State12/2014
- Awarded an AA in Teacher Preparation & Humanities
- Published poetry: Artifact Nouveau, Placeholder and Poet's Espresso.
Certifications
- Recent typing certificate verifying ability to type at 56 words per minute with 100% accuracy
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Resume Overview
School Attended
- San Francisco State University
- Tracy High School
- San Joaquin Delta College
Job Titles Held:
- Customer Service Representative/Accounting Assistant
- Style Specialist
- Crew Leader (Promoted in June 2016)
- Crew Member
Degrees
- Bachelor of Arts : English Literature
High School Diploma
Associate of Arts : English
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