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customer service representative account manager resume example with 6+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Motivated, positive and valued team player with a successful track record. Versatile business partner known for delivering quality results that align with business goals and objectives. Experienced sales professional with top-notch implementation and project management abilities to successfully generate millions of dollars in revenue for profit sales. Great understanding of company’s values to best suit their culture.

Work History
06/2021 to Current Customer Service Representative / Account Manager Tory Burch | Oak Brook, IL,
  • Oversaw all customer relations Western and International regions worth over $6 million annual revenue in timely manner
  • Contributed to annual revenue goals by providing outstanding service and developing new accounts
  • Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and payment terms
  • Improved account management by predicting potential competitive threats and outlining proactive solutions
  • Built and strengthened long-lasting client relationships through dedication and exceptional communication in order to exceed customer satisfaction and terminate customer dissatisfaction
  • Listened attentively to client feedback and worked with product development team to introduce new services
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction
  • Liaised between customer accounts, various internal departments, vendors, manufacturing
  • Order entry, created and designed custom part numbers, generated International paperwork and documentation for countries across the globe
  • Purchasing and vendor management
12/2016 to 04/2019 Project Manager / Marketing Associate Tory Burch | Palm Beach Gardens, FL,
  • Developed customer service skills with clients related to architectural design and general contractor information
  • Serviced Cold call sales and continued interaction with key clientele as well as conducted analysis of jobs to determine customer needs and value profit
  • Strategized and negotiated with mill partners to package DFS services to strengthen manufacturing in order to differentiate from competition and maximize business operational efficiency
  • Project profit strategizing to help lower costs and increase profit margins
  • Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands
  • Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets
  • Delivered high level of service to clients to both maintain and extend relationship for future business opportunities
  • Managed customer accounts, bookkeeping, certified payroll reports, billings, balance spreadsheets, budgets and cost reports to prevent overages, minimize burn rate and support sustainability objectives
  • Knowledgeable in various types of paperwork documentation such as prevailing wage, liens, submittals, closeout documents, as-builts, punch list work, government documents
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste
  • Increased operational efficiency by developing improved filing systems for confidential client records, reports, material tracking orders and floor plans, in addition to coordinating itinerary and scheduling appointments
  • Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
04/2015 to 12/2016 Sales Associate Z Gallerie | City, STATE,
  • Generated high volume retail sales, landing in top 3 sales ratings every month
  • Produced commission based awards and sales recognition
  • Established unique clientele base while designing home decor spaces and custom furniture
  • Collaborated with interior designers
  • Engaged with customers to effectively build rapport and lasting relationships
  • Processed product returns and assisted customers with other selections
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases to boost revenue
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
  • Trained and developed new sales team associates in products, selling techniques and company procedures
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
  • Provided positive first impressions to welcome existing, new and potential customers
Education
Expected in to to Bachelor of Science | Business Management, Psychology National University, San Diego, CA, GPA:

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Resume Overview

School Attended

  • National University

Job Titles Held:

  • Customer Service Representative / Account Manager
  • Project Manager / Marketing Associate
  • Sales Associate

Degrees

  • Bachelor of Science

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