CUSTOMER SERVICE REPRESENTATIVE/ACCOUNT CASE MANAGER
Client relations specialist
Conflict resolution techniques
Devoted Regional Case Manager who sustains the highest level of customer service through efficient team and customer account management.
02/2014 to Current
Customer Service Representative/Account Case ManagerAmerican Honda Motor Company － Torrance, CAWork closely with Honda dealerships, field personnel and customers to reach a mutually satisfactory resolution. Ensure overall customer satisfaction to promote Lifetime Owner Loyalty by providing quality service. To review, research, assess, manage, and resolve product-related cases in a timely and efficient manner.
09/2012 to 10/2013
Assistance Service ManagerFelix Chevrolet － Los Angeles, CAAs the Assistant Service Manager, I had to be prepared to interact on a professional level with customers and employees in a manner that builds relationships while solving problems. In addition, I was able to demonstrate excellent knowledge about servicing vehicles, due to my prior experience as an automotive service adviser. Moreover, I learned to use computers and other technical equipment required for research and communications, making administrative experience beneficial.
02/2012 to 09/2012
Customer service Rep/30 Day CollectorWilshire Consumer Credit － Los Angeles, CAAs a collector, I was responsible in managing 100-150 accounts per month; which varied month to month. I learned to acquire good negotiation skills and become a valuable team player. My duties, was to initiate effective outbound calls in order to produce and arrange collection solutions for customers. Furthermore, I analyze account history for errors and followed up until a remedy was provided.
05/2002 to 12/2011
Service ConsultantGeorge Chevrolet － Bellflower , CAAs a service consultant, I asserted automotive concerns and services by listening to customer's description of symptoms, clarifying description of problems, and conducting inspections. In addition, I verified warranty, service contract coverage and prepared repair orders (RO). Lastly, I honorably received several awards for service consultants from General Motors, including the General Motors Mark of Excellence Award for 5 consecutive years.
Associate of Science: Business AdministrationRio Hondo Community College － Whittier, CA, USA