customer service representative account case manager resume example with 18+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Devoted Regional Case Manager who sustains the highest level of customer service through efficient team and customer account management.
  • Client relations specialist
  • Team manager
  • Persuasive
  • Automotive Enthusiast
  • Mentor
  • Skilled multi-tasker
  • Reliable 
  • Conflict resolution techniques
Rio Hondo Community College Whittier, CA Expected in Associate of Science : Business Administration - GPA :
Afni, Inc. - Customer Service Representative/Account Case Manager
Opelika, AL, 01/2014 - Current
Work closely with Honda dealerships, field personnel and customers to reach a mutually satisfactory resolution. Ensure overall customer satisfaction to promote Lifetime Owner Loyalty by providing quality service. To review, research, assess, manage, and resolve product-related cases in a timely and efficient manner.  
Felix Chevrolet - Assistance Service Manager
City, STATE, 08/2012 - 09/2013
As the Assistant Service Manager, I had to be prepared to interact on a professional level with customers and employees in a manner that builds relationships while solving problems. In addition, I was able to demonstrate excellent knowledge about servicing vehicles, due to my prior experience as an automotive service adviser. Moreover, I learned to use computers and other technical equipment required for research and communications, making administrative experience beneficial. 
Wilshire Consumer Credit - Customer service Rep/30 Day Collector
City, STATE, 01/2012 - 08/2012
As a collector, I was responsible in managing 100-150 accounts per month; which varied month to month. I learned to acquire good negotiation skills and become a valuable team player. My duties, was to initiate effective outbound calls in order to produce and arrange collection solutions for customers. Furthermore, I analyze account history for errors and followed up until a remedy was provided.
George Chevrolet - Service Consultant
City, STATE, 04/2002 - 11/2011
As a service consultant, I asserted automotive concerns and services by listening to customer's description of symptoms, clarifying description of problems, and conducting inspections. In addition, I verified warranty, service contract coverage and prepared repair orders (RO). Lastly, I honorably received several awards for service consultants from General Motors, including the General Motors Mark of Excellence Award for 5 consecutive years. 

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Resume Overview

School Attended

  • Rio Hondo Community College

Job Titles Held:

  • Customer Service Representative/Account Case Manager
  • Assistance Service Manager
  • Customer service Rep/30 Day Collector
  • Service Consultant


  • Associate of Science

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