Dedicated and focused Customer Service Representative who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Meticulous attention to detail
Strong problem solver
Microsoft Office proficiency
Professional and mature
Dedicated team player
08/2016 to Current
Customer Service RepresentativeFrasier Enterprises aka Miracle Ear － Johnstown, NY
Take incoming calls for over 300 Miracle Ear locations.
Scheduling appointments using Windows based program.
Making outbound calls to customers wishing to make an appointment for hearing test.
Scheduling our current patients appointments for hearing aid checks and repairs.
Customer retention, warranty expiration calls.
04/2016 to Current
CashierPrice Chopper Supermarket － Johnstown, NY
Front End Cashier
Operated cash register with proficiency.
Cleaned and straightened work area.
Assessed customer needs and responded to questions.
Bagged merchandise by following standard procedures.
Worked with customer service to resolve issues.
Provided professional and courteous service at all times.
10/2014 to 08/2016
Customer Service Assistant/Auto underwriting clerkAccustaff Employment Services State Farm Insurance Company － Ballston Spa, NY
Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and Resolved customer issues with expediency.
Demonstrated proficiencies in telephone service within a high-volume environment.
Calmed upset/angry Customers researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.
Assist medical providers, auto body shops, lawyers and customers with their auto or home owner claims In a timely manner.
Consistently praised by management for the quality and timeliness of task assigned while on phones.
Trained new employees.
Process recreational vehicle apps.
Carco inspections processing.
Excel spreadsheet on daily basis/Billing agents.
Fire condo applications.
Mailing Balance dues/renewal notices.
Processing return mail.
Processing Motor Vehicle documents.
09/2009 to 08/2014
Customer Service Representative /SalesHome Shopping Network － Roanoke, VA
Efficiently handling 200 plus calls a day.
Assisted customers placing orders and offered an alternative to sold out products.
Shared product knowledge with customers while making personal recommendations.
Provided order status.
Upsells of items that would complement customers purchase.
02/2009 to 08/2014
Assistant Manager/Administrative AssistantShoppy Designs LLC － Roanoke, VA
Updated social media pages on a daily basis.
Researched ideas on marketing webpage.
Took orders for vendors on website through quick books.
Uploaded pictures of vendor's products and downloaded to their webpage.