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Customer Service Representative Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Hardworking Customer Service Representative with Number years of experience working with Product or Service. Trained in project and time management with extensive knowledge of Area of expertise and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Intelligent Job Title with outstanding retail expertise. Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always uses good judgment when performing duties.

Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in Industry best practices and related Product or Service options. Effectively drives revenue with skilled promotional and problem-solving abilities.

Well-qualified Job Title proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Competent Job Title driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.

Service-focused Job Title bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in Software with Number years of expertise in related roles.

Skilled call center professional versed in customer support protocols for Product or Service. Brings extensive high-call volume experience spanning Number years working with Type consumers. Superior computer skills and telephone etiquette.

Conscientious Job Title with Number years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Personable Customer Service professional offering over Number years of experience resolving account and service concerns for Industry customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Hardworking Job Title bringing Number years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

Proactive Job Title with expertise delivering support services and resolving customer complaints. Trained in Software and Type techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.

Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Bringing Number-year background maintaining customer satisfaction and contributing to company success. Proficient in Software and Software.

Skills
  • Order Fulfillment
  • Inbound and Outbound Calling
  • Sales expertise
  • Report preparation
  • Complaint resolution
  • Warehousing functions
  • Multi-line phone talent
  • POS systems expert
  • Recordkeeping strengths
  • Receiving support
  • Key stakeholder relationship building
  • Good listening skills
  • Professional telephone demeanor
  • Stocking and replenishing
  • Key holder experience
  • Money handling abilities
  • Creative problem solving
  • Training development aptitude
  • Technical Support
  • Account management
  • Retail store support
  • Service standard compliance
Work History
01/2021 to 03/2021
Customer Service Representative Novant Health Lewisville, NC,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Educated customers on promotions to enhance sales.
  • Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Answered constant flow of customer calls with up to Number calls in queue per minute.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals Number%.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
02/2020 to 01/2021
Internet Fulfillment Lowes City, STATE,
  • Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
  • Drove customer satisfaction by successfully completing all returns within Timeframe timeframe from receipt in fulfillment department.
  • Cross-trained new associates on essential job functions and procedures, including picking and filling orders for all warehouse products.
  • Maintained compliance with company safety policies and called violations to attention of management.
  • Followed procedures at all times for personal and team safety.
  • Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
  • Received and reviewed new orders, located requested merchandise and promptly initiated processing.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Operated frequency scanners to track shipment progression and input data into shipping system.
06/2016 to 04/2017
ONLINE CUSTOMER SERVICE REP II (BOB) Wells Fargo N.A City, STATE,
  • Answered live online chats to give quick answers and solve problems faster.
  • Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
  • Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
  • Processed orders, monitored back-orders, invoiced and followed shipping procedures to expedite online ordering process.
  • Documented and updated customer records in Software to record interactions and facilitate follow-up.
  • Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
  • Helped customers navigate website to order Product or Service online for added convenience and access to larger inventory.
  • Assisted clients with product questions to facilitate online ordering process.
  • Conducted Timeframe quality assurance reviews of website to maintain accuracy of online booking tool.
  • Followed-up with online price quotes via email and phone to answer questions and close sales.
  • Maintained positive and professional attitude toward customers to foster positive experiences resulting in repeat online purchases.
  • Responded to website and email inquiries within Number business days to maintain customer satisfaction and generate positive reviews.
  • Optimized customer support by establishing collaborative service environment.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Surpassed sales goals through implementation of effective marketing strategies.
  • Contributed to annual store sales of $Amount per Timeframe.
  • Trained staff on operating procedures and company services.
  • Assessed caller accounts to determine Type benefits, identify service needs and resolve issues.
  • Delivered excellent customer service, resulting in consistent Number% customer satisfaction rating.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Created and maintained detailed database to develop promotional sales.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Operated POS system to itemize and complete average of Number customer purchases.
  • Promoted available products and services to customers during service, account management and order calls.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Improved overall efficiency Number% by anticipating needs and providing outstanding support.
  • Recommended Product or Service to customers, thoroughly explaining details.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Responded to customer requests for products, services and company information.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Worked with vendors to schedule more than Number daily pickups and Number weekly deliveries.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Entered customer interaction details in Software to track requests, document problems and record solutions offered.
  • Resolved Type issues over phone with Number customers daily.
  • Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for Type business.
  • Achieved Result by introducing Software for Type tasks.
  • Developed, updated and organized Software databases to handle customer and Type data.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.
  • Cross-trained and provided back up for customer service managers.
  • Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Provided ongoing guest service, including Product or Service advice.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Increased efficiency and team productivity by promoting operational best practices.
08/2015 to 07/2016
Online Customer Service Representative Wells Fargo N.A City, STATE,
  • Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
  • Helped customers navigate website to order Product or Service online for added convenience and access to larger inventory.
  • Answered live online chats to give quick answers and solve problems faster.
  • Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
  • Followed-up with online price quotes via email and phone to answer questions and close sales.
  • Documented and updated customer records in Software to record interactions and facilitate follow-up.
  • Assisted clients with product questions to facilitate online ordering process.
  • Maintained positive and professional attitude toward customers to foster positive experiences resulting in repeat online purchases.
  • Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
  • Responded to website and email inquiries within Number business days to maintain customer satisfaction and generate positive reviews.
  • Conducted Timeframe quality assurance reviews of website to maintain accuracy of online booking tool.
  • Processed orders, monitored back-orders, invoiced and followed shipping procedures to expedite online ordering process.
  • Achieved Result by introducing Software for Type tasks.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Operated POS system to itemize and complete average of Number customer purchases.
  • Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Effective liaison between customers and internal departments.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Promoted available products and services to customers during service, account management and order calls.
  • Entered customer interaction details in Software to track requests, document problems and record solutions offered.
  • Resolved Type issues over phone with Number customers daily.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Developed, updated and organized Software databases to handle customer and Type data.
  • Improved overall efficiency Number% by anticipating needs and providing outstanding support.
  • Delivered excellent customer service, resulting in consistent Number% customer satisfaction rating.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Trained new personnel regarding company operations, policies and services.
  • Optimized customer support by establishing collaborative service environment.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Cross-trained and backed up other customer service managers.
  • Responded to customer requests for products, services and company information.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Effectively communicated with customers about account changes, new Type products or services and potential Type upgrades.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Contributed to annual store sales of $Amount per Timeframe.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Described and explained details about Product or Service options to inform customers and guide purchasing decisions.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Assessed caller accounts to determine Type benefits, identify service needs and resolve issues.
  • Reviewed order data on Timeframe basis to verify transactions and shipping dates.
  • Facilitated Type orders and completed accurate to meet aggressive deadlines.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
Education
Expected in 07/2020
High School Diploma/ GED:
Penn Foster Career School - Scranton, PA
GPA:

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Resume Overview

School Attended
  • Penn Foster Career School
Job Titles Held:
  • Customer Service Representative
  • Internet Fulfillment
  • ONLINE CUSTOMER SERVICE REP II (BOB)
  • Online Customer Service Representative
Degrees
  • High School Diploma/ GED

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