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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary

Personable and dedicated Customer Service Representative with experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Microsoft office proficiency.
  • Meticulous attention to detail.
  • Time management.
  • Self-directed.
  • Strong problem solver.
  • Resourceful.
  • Professional and mature.
  • Understands grammar.
  • Planner.
  • Strong interpersonal skills.
  • Self-starter.
  • Hard working.
  • Dedicated team player.
  • Attention to detail
  • Call Center
  • Cash Handling
  • Strong interpersonal skills
  • Customer Service
  • Customer service skills
  • Customer Care
  • Customer Support
  • Money
  • Microsoft office
  • Problem solver
  • Self-starter
  • Team player
  • Time Management
Experience
Company Name | City, StateCustomer Service Representative12/2016 - Current
  • Assessed customer needs and upsold products and services to maximize sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assisted approximately 300 customers each day with questions.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Worked with managers to develop service improvement initiatives.
  • Answered 100+ inbound calls per day and directed to designated individuals or departments.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Reviewed account and service histories to identify trends and issues.
  • Documented conversations with customers to track requests, problems and solutions.
Company Name | City, StateCashier11/2014 - 12/2016
  • Helped customers find specific products, answering questions and offering advice.
  • Processed returned items in accordance with store policy.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Worked closely with front-end staff to assist customers.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Resolved issues regarding customer complaints and escalated worsening concerns to my manager for remediation.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Trained new employees in cashiering procedures, offering assistance in resolving issues.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Assisted with completing end-of-day counts and securing funds to prevent loss or theft.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Processed customer payments quickly and returned exact change and receipts.
Company Name | City, StateInbound Call Agent09/2014 - 02/2016
  • Upheld privacy and security requirements
  • Established membership loyalty, executing flawless customer retail account management.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Exceeded service goals while leveraging customer service, sales and employee management best practices.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Kept detailed records of customer accounts, including actions taken, issues resolved and personal information.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Lead on- and off-site customer support teams across multiple time zones.
  • Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
Education and Training
Hoopeston Area High School | CityHigh School Diploma05/2013
  • Ranked in Top 80% of class
  • 3.2 GPA.
  • Completed all coursework.
  • Honor Roll.
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Resume Overview

School Attended

  • Hoopeston Area High School

Job Titles Held:

  • Customer Service Representative
  • Cashier
  • Inbound Call Agent

Degrees

  • High School Diploma

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