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Customer Service Representative Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Skilled call center professional versed in customer support protocols for any current products and company offered services. Bring extensive high-call volume experience spanning over 5 years working with escalated consumers. Superior computer skills and telephone etiquette. Knowledgeable and dedicated customer service professional with extensive experience in the Dish satellite industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Friendly Cashier offering more than 20 years of retail experience. Organized and enthusiastic with expertise in accurately processing payments and maintaining high levels of customer satisfaction in all interactions. Committed and hardworking customer service representative with 20 years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Organized cashier experienced in handling cash, processing payments and cementing patron relationships with excellent interpersonal abilities. Proven history of carefully managing funds to reduce discrepancies. Service-oriented team member with articulate communication skills and friendly demeanor.

Skills
  • Complaint Resolution
  • Description and Demonstration of Products
  • Sale Expertise
  • Professional Telephone Demeanor
  • Good Listening Skills
  • Quick Learner
  • Computer Proficient
  • Upselling Products and Services
  • Customer Retention Strategies
  • Call Documentation
  • Client Rapport-Building
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Responding to Difficult Customers
  • Researching Customer Issues
  • Conflict Resolution Techniques
  • Issue and Complaint Resolution
  • Call Volume and Quality Metrics
  • Administrative and Office Support
  • Policy and Procedure Adherence
  • Scripted Responses
  • Cash Register Operations
  • Online Chat
  • Customer Data Confidentiality
  • Efficient and Detail-Oriented
  • Order and Refund Processing
  • Customer Account Management
  • Cash Drawer Management
  • Scanner Operations
  • Liquor Regulations and Compliance
  • Cash Register Operation
  • Technical Support and Assistance
  • Microsoft Windows and Office
  • Hardware Diagnostics
  • Mobility Devices
  • Troubleshooting Network Issues
  • User Support and Troubleshooting
  • Knowledge Base
  • Technical Troubleshooting
  • Configuring Devices
  • Instructing Users
  • Computer System Maintenance
  • Remote Technical Support
Work History
07/2022 to 09/2022
Customer Care and Tech Support Agent Rocky Mountain Atv, Inc. Bel Air, KY,
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Submitted service tickets for equipment maintenance requests.
  • Documented transactions and support interactions in system for future reference and addition to knowledge base.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Analyzed tech issues to identify troubleshooting methods needed for quick remediation.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Answered a high volume of calls, each day, addressing customer inquiries, solving problems and providing product information.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
  • Managed timely and effective replacement of damaged or missing products.
  • Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
06/2020 to 03/2022
Call Center Customer Service Representative Old Second Bancorp, Inc. Aurora, IL,
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recorded actions taken, issues resolved and thoroughly recorded information to effectively manage customer accounts.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
  • Trained new personnel regarding company operations, policies and services.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Engaged in learning and development opportunities to promote continued performance improvement.
  • Trained and mentored numerous new personnel hired to fulfill various roles.
04/2018 to 05/2019
Customer Service Representative Old Second Bancorp, Inc. Chicago, IL,
  • Leveraged sales expertise to promote on company products and services and capitalize on upsell opportunities.
  • Regularly exceeded daily sales and product add-on quotas.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Answered constant flow of customer calls with up to a hundred calls in queue per minute.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Compiled customer feedback and recommended service delivery improvements to management.
  • Educated customers on promotions to enhance sales.
  • Responded to customer requests for products, services and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Recommended any current promotions of products and services to customers, thoroughly explaining details.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Boosted sales revenue by skillfully promoting diverse products and service options.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Provided primary customer support to internal and external customers in fast-paced environment.
11/2014 to 03/2018
Customer Service Representative Azz Beaumont, TX,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Recommended any current promotions of products and services to customers, thoroughly explaining details.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Responded to customer requests for products, services and company information.
  • Educated customers on promotions to enhance sales.
  • Provided information to customers regarding Walmart's charge card and loyalty program and helped to open and activate new accounts.
  • Leveraged sales expertise to promote any current promotions of products and services, and capitalize on upsell opportunities.
  • Counted cash in register drawer at beginning and end of shift.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Operated cash register for cash, check and credit card transactions with 99.5% accuracy.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Assisted customers with special services, account updates and promotional options.
  • Requested official identification for age restricted purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Assisted customers by answering questions and fulfilling requests.
  • Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal.
  • Removed safety hazards, soiled items and trash from customer areas.
  • Monitored security and handled incidents calmly.
  • Identified potential shoplifters and alerted management.
  • Prioritized helping customers over completing other routine tasks in store.
  • Answered customer questions regarding merchandise and pricing.
  • Kept bathrooms and store areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Welcomed customers into store and helped locate items.
  • Contacted other store locations to determine merchandise availability.
02/2004 to 10/2008
OFFICE CLERK Company Name City, State,
  • Took care of daily cash count, handled the loans for the cashiers, maintained daily deposits.
  • Answered multi-lined phone, balanced cashiers drawers, balanced books, worked on computer.
  • Processed returned checks; prepared daily, weekly, and monthly sales report.
  • Managed "front end", filed documents, kept office area clean and organized.
  • Gave excellent customer service, handled closing out the daily cash count.
  • Sent faxes, worked with printer/scanner/copier.
Education
Expected in
: Psychology
Liberty University - Lynchburg, VA,
GPA:

GPA: 4.0

Expected in 02/2012
Associate of Arts: General Studies
Colorado Technical University Online - Colorado Springs, CO,
GPA:
Expected in 06/2002
High School Diploma:
John Marshall High School - Cleveland, OH,
GPA:

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Resume Strength

  • Formatting
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Liberty University
  • Colorado Technical University Online
  • John Marshall High School
Job Titles Held:
  • Customer Care and Tech Support Agent
  • Call Center Customer Service Representative
  • Customer Service Representative
  • Customer Service Representative
  • OFFICE CLERK
Degrees
  • Some College (No Degree)
  • Associate of Arts
  • High School Diploma

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