Customer Service Representative Resume Example

Participated in updating parents on a daily activities, what/how much each child ate. Informed parents on what activities we did and what ones the child enjoyed. How many diaper changes and what they were like. Any teachable moments that were done (ie. biting).

Contributed positive, educational setting by delivering gentle discipline and promoting student success. When a child would put themselves in a potential dangerous situation, redirecting the child onto a deferent activity,

Retained interest and maximized receptive earning by encouraging block playing, playing with dish sets and reading books.

Prepared a felt board and then made felt pieces that corresponded with the books that were read (ie polar bear polar bear). This was a favorite for my class. We would do felt board after nap and snack time.

Participated in updating parents on a daily activities, what/how much each child ate. Informed parents on what activities we did and what ones the child enjoyed. How many diaper changes or use of the bathroom and what they were like.

Any teachable moments that were done (ie. biting).

Contributed positive, educational setting by delivering gentle discipline and promoting student success. When a child would put themselves in a potential dangerous situation, redirecting the child onto a deferent activity,

Retained interest and maximized receptive earning by encouraging block playing, playing with dish sets and reading books. We also encouraged "house" play where the children could play dress-up and play with the food.

Attended in-services, workshops and seminars. I attained my CPR certificate, my mandatory reporter certificate, how to determine child abuse and other at home "classes".

I spent time making the alphabet and coconut tree to go with the book "Chicka Chicka Boom Boom". I also was in charge of reading books as the children woke up and went to the bathroom and when snack came.

Kept students safe inside and outside the classroom by proactively monitoring behaviors and tracking student movement, safety hazards and visitors. Because the child care was inside of the YMCA, we had access to the gymnastics room, so we had to walk past the members in an orderly fashion. At anytime we left the classroom the children held onto a color that was attached to a rope where they walked behind one teacher and the other teacher would walk at the end to keep the children in a row.

I worked under the Department of Defense for a company (WPS) that was subcontracted to handle military claims. Because I worked for the military and used their social security numbers, I had to be cleared through the Department of Defense, I had to be fingerprinted as well as have an extensive background check.

I spent most of my day on the phone answering questions from the billing offices of the provider. I also verified if there was an authorization on file for services rendered. I also determined if a claim needed to be adjusted (pay more money on the claim), or if the claim needed to recouped (have money paid back). A lot of the questions were the status of the claims. We were required to answer 80 calls a day. All calls and written were documented so that other representatives could look as to what information had been taken or given.

I also had to respond to written inquiries as well. They were handled the same as phone inquiries, claim status, eligibility and if claims were paid correctly. we were required to also do 10 pieces of written work.

I also received calls from the members as well asking if a claim was paid and if it was not paid, what needed to be done. I also spent a significant amount of time explaining the members benefits.

There were times when I would need to escalate customer concerns and would send it to my supervisor or my unit leader. Customer complaints and complaints and queries fast-tracked for problem resolution. As well a de-escalated problematic customer concerns, maintaining calm, friendly demeanor.

I also worked on a beta program to replace the older one we had been using.

Delivered service and support to each customer, paving way for future business opportunities, by being able to keep contracts and try to acquire additional contracts.